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Electricity & gas · Belgium
Checked 2026-09-27

🚪 I signed an energy contract at the door or by phone in Belgium. Can I cancel?

The short answer

Contracts made at the door, by phone or online usually come with a cooling-off period in which you can cancel without giving a reason.

📜 The rules in Belgium

Cooling-off period

Since 1 January 2024 you have a right of withdrawal for every type of gas or electricity supply contract. For contracts signed at the door, by phone or online you have 14 calendar days.

Official source: economie.fgov.be · Checked 2026-09-27

🪜 Step by step

  1. Find the dateThe period usually starts when the contract is made. Look at the confirmation you received.
  2. Cancel in writingSend a clear cancellation by e-mail or letter within the period and keep proof.
  3. Check your old contractIf a switch had already started, tell your old supplier you are staying and check that no exit fee was charged.
  4. Report pushy sellingMisleading or aggressive sales can be reported to the consumer organisation or the regulator below.

📇 Who to contact

Testaankoop / Test-AchatsIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.test-aankoop.be
Ombudsdienst voor Energie / Service de Médiation de l'ÉnergieSettles disputes with energy companiesWhen the company has not solved your complaint📞 +32 2 211 10 60🔗 www.ombudsmanenergie.be/nl
CREG – Commissie voor de Regulering van de Elektriciteit en het GasSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.creg.be/nl
Vlaamse Nutsregulator (VNR, voorheen VREG) (Flanders)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.vlaamsenutsregulator.be
CWaPE – Commission wallonne pour l'Énergie (Wallonia)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.cwape.be
BRUGEL (Brussels-Capital Region)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 brugel.brussels

❓ Questions

Do I need a reason?

No. During the cooling-off period you can cancel without a reason.

What if I already used energy?

You may have to pay for energy delivered at your request during the period, but not a penalty.

They said they were from my current supplier. Is that allowed?

No. Pretending to be your supplier is misleading. Report it.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

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