Power cut in Belgium: who do I call?

The short answer

For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.

📜 The rules in Belgium

Power cut

Call your grid operator, not your supplier. Flanders: €35 if an unplanned outage lasts more than 4 hours, plus €20 per extra 4 hours; apply to Fluvius within 30 days. Wallonia: a flat €100 (indexed) per 6 hours for an unplanned cut of more than 6 hours in a row. It is paid automatically: your grid operator contacts you within 30 days for your account number. Not in cases of force majeure. Brussels: for an unplanned cut of more than 6 hours you can claim compensation from Sibelga; send the form within 60 days.

Official source: fluvius.be · Checked 2026-09-27

🪜 Step by step

Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
Report it to the grid operatorUse the fault number or outage map of your grid operator below.
Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
Ask about compensationLong outages can give a right to compensation. See the rules for Belgium below.

📇 Who to contact

Fluvius — VlaanderenRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 078 35 35 00 🔗 www.fluvius.be/nl

ORES — Het grootste deel van WalloniëRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 078 78 78 00 🔗 www.ores.be

RESA — Regio Luik (Wallonië)Runs the local grid, meters and connectionsPower cut, meter problem, new connection🔗 www.resa.be

Sibelga — Brussels Hoofdstedelijk GewestRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 02 274 40 66 🔗 www.sibelga.be

CREG – Commissie voor de Regulering van de Elektriciteit en het GasSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.creg.be/nl

Vlaamse Nutsregulator (VNR, voorheen VREG) (Flanders)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.vlaamsenutsregulator.be

CWaPE – Commission wallonne pour l'Énergie (Wallonia)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.cwape.be

BRUGEL (Brussels-Capital Region)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 brugel.brussels

❓ Questions

Why not call my supplier?

The supplier only sells the energy. The grid operator fixes the network.

How do I find my grid operator?

It is on your bill and depends on where you live. See the list on this page.

Will I get compensation?

Only for long outages and depending on national rules. The details for Belgium are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🔌 Power cut in Belgium: who do I call?