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Electricity & gas · Croatia
Checked 2026-09-27

🔌 Power cut in Croatia: who do I call?

The short answer

For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.

📜 The rules in Croatia

Power cut

For a power cut call the free number of your HEP ODS distribution area (0800 300 401 to 0800 300 421). You can get compensation from the grid operator if supply is cut without justified reason.

Official source: hep.hr · Checked 2026-09-27

🪜 Step by step

  1. Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
  2. Report it to the grid operatorUse the fault number or outage map of your grid operator below.
  3. Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
  4. Ask about compensationLong outages can give a right to compensation. See the rules for Croatia below.

📇 Who to contact

HEP - Operator distribucijskog sustava d.o.o. (HEP ODS) — Croatia, 21 distribution areas (elektre)Runs the local grid, meters and connectionsPower cut, meter problem, new connection🔗 www.hep.hr/ods
Hrvatska energetska regulatorna agencija (HERA)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +385 1 6323-777🔗 www.hera.hr

❓ Questions

Why not call my supplier?

The supplier only sells the energy. The grid operator fixes the network.

How do I find my grid operator?

It is on your bill and depends on where you live. See the list on this page.

Will I get compensation?

Only for long outages and depending on national rules. The details for Croatia are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

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