Where do I complain about my energy company in Croatia?
Start with the company itself, in writing. If that does not solve it, an independent body settles disputes with energy companies.
📜 The rules in Croatia
What to do first
There is no separate energy ombudsman. First complain in writing to your supplier; if unhappy, go to its Consumer Complaints Committee (Povjerenstvo za reklamacije potrošača). HERA also handles complaints and appeals from customers.
🪜 Step by step
- Complain to the companyWrite to customer service: the problem, what you want, and proof. Ask for a reference number.
- Note the deadlineSee below how long the company has to answer before you can escalate in Croatia.
- Go to the dispute bodyIf there is no solution, file your case with the dispute body below.
- Report rule-breakingYou can also inform the regulator. It does not settle individual cases everywhere, but it uses complaints to act.
📇 Who to contact
❓ Questions
Does it cost anything?
Many dispute bodies are free for consumers. The details for Croatia are on this page.
Is the decision binding?
That differs per country and body. The dispute body explains it before you start.
Can I still go to court?
Yes. Going to a dispute body does not take away your right to go to court.
📎 Sources
🧭 Is this still correct?
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