I signed an energy contract at the door or by phone in Croatia. Can I cancel?
Contracts made at the door, by phone or online usually come with a cooling-off period in which you can cancel without giving a reason.
📜 The rules in Croatia
Cooling-off period
Under the Consumer Protection Act you can cancel an energy contract signed at the door, by phone or online within 14 days of signing, without giving a reason.
🪜 Step by step
- Find the dateThe period usually starts when the contract is made. Look at the confirmation you received.
- Cancel in writingSend a clear cancellation by e-mail or letter within the period and keep proof.
- Check your old contractIf a switch had already started, tell your old supplier you are staying and check that no exit fee was charged.
- Report pushy sellingMisleading or aggressive sales can be reported to the consumer organisation or the regulator below.
📇 Who to contact
❓ Questions
Do I need a reason?
No. During the cooling-off period you can cancel without a reason.
What if I already used energy?
You may have to pay for energy delivered at your request during the period, but not a penalty.
They said they were from my current supplier. Is that allowed?
No. Pretending to be your supplier is misleading. Report it.
📎 Sources
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