Phone & internetCS
Phone & internet · Czechia
Checked 2026-10-14

🤝 Is there a social tariff or cheaper phone and internet for people on a low income in Czechia?

The short answer

People with certain disabilities or a low income can get a discount of up to 200 Kč a month on mobile or fixed calls or internet, or a bundle including them, from one designated provider. Only one discount per person, even if you qualify twice.

Some countries have a social tariff or other support so that people on a low income can afford a phone and internet connection, and many guarantee a basic connection. What exists in Czechia is below.

Official source: ctu.gov.cz · Checked 2026-10-14

📜 The rules in Czechia

The scheme

Zvláštní ceny (cenové zvýhodnění na služby elektronických komunikací)

Who qualifies

ZTP card holders for total or practical deafness, ZTP/P holders, people dependent on care at level II–IV (or carers of such a minor), carers of a placed minor with such a card, and recipients of state social assistance with a living component, plus their household.

The details

  • Designated providers from 1 January 2026: O2 Czech Republic, T-Mobile Czech Republic, Vodafone Czech Republic and PODA. They must grant it on all their tariffs and bundles; the duty does not cover prepaid cards. (ctu.gov.cz)
  • Low income: show the Labour Office (Úřad práce) confirmation that you or your household receive the benefit with a living component, plus ID. Disability: show your ZTP or ZTP/P card or the care-allowance confirmation, plus ID. (e-sbirka.gov.cz)
  • The discount applies only from the date you hand in all documents, not retroactively. How to apply (shop, registered post, email) differs by provider. (ctu.gov.cz)
  • Tell the provider within 30 days about any change that affects your entitlement. (e-sbirka.gov.cz)

Český telekomunikační úřad (ČTÚ)

Telecom regulator: consumer information, objections to how a provider handled your complaint, and other disputes with providers.

📞 224 004 111🔗 ctu.gov.cz
Official source: ctu.gov.cz · Checked 2026-10-14

Úřad práce České republiky

Issues the confirmation that you receive state social assistance with a living component, which you need for the low-income discount.

🔗 up.gov.cz
Official source: ctu.gov.cz · Checked 2026-10-14

🪜 Step by step

  1. See what existsThe schemes and rights in Czechia are listed on this page, with who qualifies.
  2. Check whether you qualifySupport is often linked to benefits, age, disability or income. Have proof ready.
  3. Apply or ask your providerSome schemes need an application; others are offered through the providers.
  4. Look for cheaper plansBasic plans, prepaid SIMs and mobile internet can cost less than a full package.

📇 Who to contact

Český telekomunikační úřad (ČTÚ)Telecom regulator: consumer information, objections to how a provider handled your complaint, and other disputes with providers.📞 224 004 111🔗 ctu.gov.cz/pro-spotrebitele
Úřad práce České republikyIssues the confirmation that you receive state social assistance with a living component, which you need for the low-income discount.🔗 up.gov.cz
dTestIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.dtest.cz

❓ Questions

Is there a right to a basic internet connection?

Many countries guarantee a basic connection at an affordable price. The rule for Czechia, if there is one, is on this page.

Do I have to apply?

Usually yes. The details for Czechia are on this page.

Can I get help with a debt to my provider?

Ask the provider for a payment plan, and contact free debt advice before your line is cut off.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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