Moving house: phone and internet contract in Czechia

The short answer

If moving means ending your phone or internet contract early, the law limits the cost: a charge for ending a fixed-term contract is allowed only within 3 months of signing, and at most one twentieth of the remaining monthly fees.

When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Czechia are below.

Official source: e-sbirka.gov.cz · Checked 2026-10-14

📜 The rules in Czechia

The details

Follow your contract and terms when cancelling, and send the notice in writing in a way that proves delivery. A subsidised device you keep must still be paid off. (ctu.gov.cz)
A landline (geographic) number can be kept only within its designated area; a mobile number can be kept anywhere in the country. (e-sbirka.gov.cz)
To see what is available at your new address, use ČTÚ's official comparison tool, which asks for the address where the service is to be set up. (ctu.gov.cz)

Český telekomunikační úřad (ČTÚ)

Telecom regulator: consumer information, objections to how a provider handled your complaint, and other disputes with providers.

📞 224 004 111 🔗 ctu.gov.cz

Official source: ctu.gov.cz · Checked 2026-10-14

🪜 Step by step

Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Czechia.

📇 Who to contact

Český telekomunikační úřad (ČTÚ)Telecom regulator: consumer information, objections to how a provider handled your complaint, and other disputes with providers.📞 224 004 111 🔗 ctu.gov.cz/pro-spotrebitele

dTestIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.dtest.cz

❓ Questions

Does moving restart my minimum term?

Ask the provider in writing before you agree to anything new, and check the rules for Czechia on this page.

What if the new home has no connection yet?

Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.

I am moving abroad. Can I end the contract?

Ask the provider and check your contract and the rules for Czechia. Keep proof of your move.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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📦 I am moving house: what happens to my internet contract in Czechia?