What must I get before I sign a phone or internet contract in Albania, and can I change my mind?
Before you sign, including online or by phone, the provider must give you a free, short and easy-to-read contract summary. Since 1 May 2026 it must use AKEP's standard template (Law 54/2024, art. 141; AKEP regulation of 2 February 2026).
Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Albania are below.
📜 The rules in Albania
The details
- If the summary cannot be given before signing for objective technical reasons, it must follow without undue delay, and the contract takes effect only when you confirm your agreement after receiving it. (akep.al)
- The summary may not exceed one A4 page, or three for bundles. It covers the services, internet speeds and remedies, price, duration and termination, and features for users with disabilities. (akep.al)
- For contracts made at a distance or away from business premises, you can withdraw within 14 days of concluding a service contract, without giving a reason (Consumer Protection Law 9902/2008, art. 37/1). (akep.al)
- If the trader did not tell you about your right of withdrawal, the withdrawal period is extended by up to 12 months. (akep.al)
Autoriteti i Komunikimeve Elektronike dhe Postare (AKEP)
Albania's regulator for phone, internet and postal services. It supervises providers, reviews their standard contracts and resolves disputes between subscribers and providers; you can file online through e-Ankesa.
Komisioni i Mbrojtjes së Konsumatorëve (KMK)
Consumer Protection Commission set up under Consumer Protection Law 9902/2008. It can stop breaches, order redress for consumers and fine traders, and takes complaints online.
🪜 Step by step
- Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
- Keep everythingSave the summary, the contract and the offer you were shown, with the date.
- Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
- Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Does the cooling-off period apply to a contract signed in a shop?
Usually not: it normally covers contracts made online, by phone or away from the shop.
Do I pay for days I already used?
If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.
What if I never got a contract summary?
Tell the provider in writing and ask the regulator what this means for your contract in Albania.
📎 Sources
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