My phone or internet price is going up: can I leave my contract in Croatia?
Your operator must tell you in writing or electronically at least 30 days before changing contract terms, such as the price list. If the change is worse for you, you can cancel without an early-termination fee within 2 months of receiving the notice.
When a provider changes the price or terms during your contract, you may have the right to leave without a fee. That depends on what your contract already said about price changes and on the rules in Croatia.
📜 The rules in Croatia
Price rises built into the contract
According to HAKOM, a rise under an inflation index clause already in the operator's general terms gives no free exit.
The details
- There is no free exit if the change is solely in your favour, purely administrative and harmless to you, or directly required by Croatian or EU law. With prepaid you can also get unused credit back. (hakom.hr)
- HAKOM's position: if the operator's general terms already allow prices to be aligned with average inflation, a price rise under that index clause gives you no right to cancel without a fee. (hakom.hr)
- If the operator changes or scraps your package, it must tell you at least 30 days ahead and offer another package; the same free-exit right within 2 months applies. (narodne-novine.nn.hr)
- Changes to the operator's terms of business may not apply to existing customers until 30 days after they are published, unless they are solely in your favour. (narodne-novine.nn.hr)
Hrvatska regulatorna agencija za mrežne djelatnosti (HAKOM)
Telecom regulator: explains your rights on its user protection line (working days 9:00–11:30) and settles disputes with operators after the operator's two-stage complaint procedure.
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Procjenitelj troškova (HAKOM)
🪜 Step by step
- Read the notice carefullyNote the date the change starts and any deadline to react. Keep the message.
- Check your contractSee whether the contract already set out this rise, for example a yearly increase linked to inflation.
- Decide whether to stayCompare offers. If you have the right to leave, use it in writing before the deadline.
- Complain if the rules were not followedIf you were not told properly or the rise breaks your contract, complain to the provider and then to the dispute body.
📇 Who to contact
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❓ Questions
Is a price rise linked to inflation allowed?
It can be, if the contract set it out clearly. Whether it gives you a right to leave is in the rules for Croatia on this page.
How much warning must the provider give?
Providers usually have to tell you before the change starts. Where the rules in Croatia set a notice period, it is on this page.
What if I miss the deadline to leave?
The new price then usually applies. You can still leave at the end of the minimum term, or with notice if the contract already runs on.
📎 Sources
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