How long can a phone or internet contract last in Croatia, and how do I end it?
A minimum term in a consumer phone or internet contract may last at most 24 months, and operators must also offer 12-month contracts. The minimum term may not be extended automatically.
Phone and internet contracts often start with a minimum term and then run on. How long that first term may be, and how much notice you give once it is over, depends on the rules in Croatia.
📜 The rules in Croatia
The details
- Contracts are concluded for an indefinite period. When the minimum term ends, the operator keeps providing the service on the agreed terms until you or it cancels. The price without a minimum term may be higher. (hakom.hr)
- After the minimum term you can cancel at any time without any fee. Your silence never counts as agreeing to a new minimum term; such a contract is void. (narodne-novine.nn.hr)
- The operator does not have to tell you when the minimum term is about to end. (hakom.hr)
- Cancelling early costs the remaining monthly fees or the discount you received, whichever is lower for you. Remaining instalments for a device bought on instalments stay due either way. (hakom.hr)
- The operator must accept cancellation through the same channels it uses for sign-ups and carry it out within 5 working days (fixed) or 1 working day (mobile). After your request it may not contact you to talk you out of it. (narodne-novine.nn.hr)
- You can cancel without an early-termination fee if the operator cannot install the service within 30 days, cannot move it to your new address, worsens the contract terms (within 2 months), or cannot provide the service as agreed. (hakom.hr)
- At least once a year you can ask to suspend the service for 3 months without paying the monthly fee. A reconnection fee may apply, and the minimum term is extended by the suspension period. (hakom.hr)
Hrvatska regulatorna agencija za mrežne djelatnosti (HAKOM)
Telecom regulator: explains your rights on its user protection line (working days 9:00–11:30) and settles disputes with operators after the operator's two-stage complaint procedure.
🪜 Step by step
- Find your start date and termYour contract summary or online account shows when the minimum term ends and whether the contract now runs on.
- Check the notice periodOnce the minimum term is over, the notice period is often short. The rule for Croatia is on this page.
- Give notice in a way you can proveUse the provider’s online cancellation, an email or a letter, and keep the confirmation with the end date.
- Return equipment and check the last billSend back rented equipment if you are asked to, and check that you are not billed after the end date.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Can I leave during the minimum term?
Usually only by paying an exit fee or the remaining charges. Some situations, such as a change to your contract terms, can give you the right to leave earlier.
Does my contract renew automatically?
Many contracts run on after the minimum term. Whether the provider must remind you first, and how you can end it then, is in the rules for Croatia on this page.
Does a phone bought with the contract change anything?
A phone or other equipment bought with the contract can come with its own payments. Check whether they continue if you end the service.
📎 Sources
- narodne-novine.nn.hr →
- hakom.hr →
- narodne-novine.nn.hr →
- hakom.hr →
- hakom.hr →
- hakom.hr →
- hakom.hr →
- szp.hr →
- hakom.hr →
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