My phone or internet provider will not solve my complaint: where can I go for free in Liechtenstein?
The Office for Communications (AK) is the official conciliation body for disputes between consumers and phone or internet providers, covering both the telecom rules and how your contract is carried out (KomG Art. 85; AStG Art. 4).
If your provider does not solve your complaint, an independent body can look at it, usually free of charge for you. You normally have to complain to the provider first; how to file in Liechtenstein is below.
📜 The rules in Liechtenstein
The details
- Apply with the AK's online complaint form: describe the problem, your attempt to settle with the provider (when and with whom) and the solution you want. You confirm that no court or other conciliation body is handling the case. (formulare.llv.li)
- The conciliation itself is free, but as a consumer you pay a CHF 50 contribution in advance to the Office of Finance when you start, to show the case is serious. (formulare.llv.li)
- The AK must send a reasoned result within 90 days of a complete complaint, longer for very complex cases. Taking part is voluntary, a proposal is not binding, court remains open, and filing pauses limitation periods (AStG Art. 11, 13, 15, 17). (gesetze.li)
- Disputed bill: within three months of the bill, ask the provider in writing to check it. A written objection to the AK defers the disputed amount if you apply for conciliation within three months of the reply; the provider may still charge your three-bill average (VKND Art. 27). (gesetze.li)
Schlichtungsstelle nach der Kommunikationsgesetzgebung (Amt für Kommunikation)
Handles consumer complaints against phone and internet providers after you have tried to settle with the provider; you apply with the online complaint form.
Free dispute resolution
Schlichtungsstelle nach der Kommunikationsgesetzgebung (Amt für Kommunikation) · a fee may apply
What to do first: First try to settle with the provider and note when and with whom; the AK's online form asks you to confirm this attempt. When you apply, you pay a CHF 50 contribution in advance.
Time limit: The AK must send its result within 90 days of a complete complaint (AStG Art. 13). Disputed bill: ask the provider to check it within 3 months of the bill, and apply for conciliation within 3 months of its reply (VKND Art. 27).
🪜 Step by step
- Complain to the provider firstWrite down what went wrong, what you want and by when. Keep the complaint reference.
- Wait for the answerGive the provider the time the rules allow. Keep all emails, letters and chat logs.
- File with the dispute bodyUse its online form or address, and attach your complaint and the provider’s answer.
- Decide on the outcomeCheck whether the result is binding. If it is not, you can usually still go to court.
📇 Who to contact
❓ Questions
Does it cost anything?
For consumers it is usually free. The details for Liechtenstein are on this page.
Do I need a lawyer?
No. You can file yourself; the procedure is designed for consumers.
Does the provider have to take part?
That depends on the rules in Liechtenstein. Check the dispute body’s own page, linked here.
📎 Sources
🧭 Is this still correct?
We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.
⚠️ Readers report that something here may have changed — we are checking it.
✅ Thank you — this keeps the page up to date for everyone.