Phone contract summary and cooling-off in Malta

The short answer

Before you sign, the provider must give you a short contract summary free of charge, with the main terms such as price, duration, renewal and termination. The contract only takes effect once you confirm your agreement after receiving it.

Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Malta are below.

Official source: legislation.mt · Checked 2026-10-14

📜 The rules in Malta

The details

The summary may be at most one page for one service or three pages for a bundle. You can also ask for it just to compare plans, without subscribing. (mca.org.mt)
The provider must obtain your explicit consent through your signature on a durable medium, and give you a copy of that consent. (mca.org.mt)
For a contract concluded at a distance or off-premises, you have 14 days to withdraw without giving a reason, counted from the day the service contract is concluded. After an unsolicited home visit, the period is 30 days. (legislation.mt)
The summary and pre-contract information become part of your contract and cannot be changed unless both sides expressly agree. (legislation.mt)

Malta Communications Authority (MCA)

Takes your complaint about a phone, internet or TV provider once you have complained to the provider first. It intervenes where a rule it enforces was broken; otherwise it mediates or refers you to the right forum.

📞 +356 2133 6840 🔗 mca.org.mt

Official source: mca.org.mt · Checked 2026-10-14

🪜 Step by step

Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
Keep everythingSave the summary, the contract and the offer you were shown, with the date.
Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.

📇 Who to contact

Malta Communications Authority (MCA)Takes your complaint about a phone, internet or TV provider once you have complained to the provider first. It intervenes where a rule it enforces was broken; otherwise it mediates or refers you to the right forum.📞 +356 2133 6840 🔗 www.mca.org.mt/consumer/forms/complaints?language=en

MCCAA – Office for Consumer AffairsIndependent advice for consumersFor advice, template letters and a second opinion🔗 mccaa.org.mt/file-a-consumer-complaint

❓ Questions

Does the cooling-off period apply to a contract signed in a shop?

Usually not: it normally covers contracts made online, by phone or away from the shop.

Do I pay for days I already used?

If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.

What if I never got a contract summary?

Tell the provider in writing and ask the regulator what this means for your contract in Malta.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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📝 What must I get before I sign a phone or internet contract in Malta, and can I change my mind?