Phone & internetSV
Phone & internet · Sweden
Checked 2026-10-14

⚖️ My phone or internet provider will not solve my complaint: where can I go for free in Sweden?

The short answer

Allmänna reklamationsnämnden (ARN) is a government authority that tries disputes between consumers and companies. Its decision is a recommendation on how to settle the dispute, not a binding ruling. Filing costs 150 kronor, not refunded even if ARN does not try the case.

If your provider does not solve your complaint, an independent body can look at it, usually free of charge for you. You normally have to complain to the provider first; how to file in Sweden is below.

Official source: arn.se · Checked 2026-10-14

📜 The rules in Sweden

The details

  • Phone, broadband and TV subscriptions go to ARN's electronics department. Your claim must be worth at least 750 kronor, not counting the fee, and must reach ARN within one year of your first complaint to the operator. (arn.se)
  • File with ARN's web form. State the binding or notice period, the monthly cost and whether part of it pays off, for example, a phone. Send receipts, contracts and terms; a recording of a sales call can also be sent. (arn.se)
  • Handling normally takes about six months and is written, without hearings. ARN's decision cannot be appealed; if you are not satisfied, you can go to court. (arn.se)
  • In your application you can ask the company to repay the 150 kronor fee if ARN finds in your favour. Most companies follow ARN's recommendations. (konsumentverket.se)

Allmänna reklamationsnämnden (ARN)

Government authority that tries disputes between consumers and companies and recommends how to settle them. Filing costs 150 kronor.

🔗 arn.se
Official source: arn.se · Checked 2026-10-14

Telekområdgivarna

ARN does not give advice in individual cases; Telekområdgivarna gives impartial, free help to consumers with TV, phone and broadband subscriptions.

📞 08-522 767 00🔗 telekomradgivarna.se
Official source: arn.se · Checked 2026-10-14

Kommunal konsumentvägledning

Many municipalities offer consumer guidance, where you can get information and support before you file.

🔗 konsumentverket.se
Official source: arn.se · Checked 2026-10-14

Free dispute resolution

Allmänna reklamationsnämnden (ARN) · a fee may apply

What to do first: Complain to your operator first. ARN only tries the case once the operator has said no to your claim, fully or partly, or has not answered within a reasonable time; it should normally have answered within four weeks.

Time limit: Your application must reach ARN within one year of your first complaint to the operator. Filing costs 150 kronor, which is not refunded, even if ARN decides not to try the case.

🔗 arn.se
Official source: arn.se · Checked 2026-10-14

🪜 Step by step

  1. Complain to the provider firstWrite down what went wrong, what you want and by when. Keep the complaint reference.
  2. Wait for the answerGive the provider the time the rules allow. Keep all emails, letters and chat logs.
  3. File with the dispute bodyUse its online form or address, and attach your complaint and the provider’s answer.
  4. Decide on the outcomeCheck whether the result is binding. If it is not, you can usually still go to court.

📇 Who to contact

Allmänna reklamationsnämnden (ARN)Settles disputes between customers and providersWhen the provider has not solved your complaint🔗 www.arn.se
TelekområdgivarnaARN does not give advice in individual cases; Telekområdgivarna gives impartial, free help to consumers with TV, phone and broadband subscriptions.📞 08-522 767 00🔗 telekomradgivarna.se
Kommunal konsumentvägledningMany municipalities offer consumer guidance, where you can get information and support before you file.🔗 www.konsumentverket.se/konsumentratt/kommunal-konsumentvagledning
Post- och telestyrelsen (PTS)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 08-678 55 00🔗 www.pts.se

❓ Questions

Does it cost anything?

For consumers it is usually free. The details for Sweden are on this page.

Do I need a lawyer?

No. You can file yourself; the procedure is designed for consumers.

Does the provider have to take part?

That depends on the rules in Sweden. Check the dispute body’s own page, linked here.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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