Internet slower than promised in Sweden: your rights

The short answer

For internet, the EU Open Internet Regulation applies: your contract must explain the speeds you can expect. Significant, continuous or regularly recurring gaps count as a fault, triggering your remedies, when shown by a measurement the regulator has certified (art. 4).

Your contract states the speeds your provider promises. If the real speed falls clearly and repeatedly below them, you may be able to pay less or end the contract. A measurement with the official tool, where there is one, is the strongest proof.

Official source: eur-lex.europa.eu · Checked 2026-10-14

📜 The rules in Sweden

What you can do

You may be entitled to free repair, a price reduction, or to withhold the share of the payment the fault corresponds to, or to end the contract if the service is practically useless to you. Reasonable extra costs caused by the fault may be compensated.

The details

Sweden has no certified measurement: BEREC's 2025 report says Bredbandskollen, which PTS points you to for checking your speed, is not certified. A test result therefore does not automatically prove a fault. (berec.europa.eu)
Document the problem, for example with photos or video showing the poor speed, report the fault to your operator and then complain in writing. A complaint within two months of discovering the fault always counts as in time. (konsumentverket.se)
For phone services, the law gives you the remedies of the Consumer Services Act when actual performance differs significantly from the contract; this rule does not cover internet access (7 kap. 17 § LEK). (riksdagen.se)
Contact your operator if you are unhappy with your connection. If you cannot agree, you can turn to Telekområdgivarna or Allmänna reklamationsnämnden (ARN). (pts.se)

Telekområdgivarna

Free, impartial advice on TV, phone, broadband and fibre subscriptions, before you sign or when you cannot agree with your operator. A non-profit funded by participating operators, with Konsumentverket and PTS on its board.

📞 08-522 767 00 🔗 telekomradgivarna.se

Official source: konsumentverket.se · Checked 2026-10-14

Allmänna reklamationsnämnden (ARN)

Government authority that tries disputes between consumers and companies and recommends how to settle them. Filing costs 150 kronor.

🔗 arn.se

Official source: arn.se · Checked 2026-10-14

Official speed test not run by the state

Bredbandskollen

Not a certified measurement under the EU Open Internet Regulation: BEREC's 2025 report lists it as Sweden's speed tool but marks it as not certified. Its result is therefore no automatic legal proof that your internet is too slow.

🔗 bredbandskollen.se

Official source: berec.europa.eu · Checked 2026-10-14

🪜 Step by step

Find the promised speedsYour contract summary lists the speeds, often as a maximum, a normally available and a minimum speed.
Measure properlyUse a cable instead of Wi‑Fi, close other devices and measure several times on different days, with the official tool if there is one.
Report it to the providerSend the results, ask for the problem to be fixed and keep a copy of everything you send and receive.
Use your rightsIf nothing improves, ask for a lower price or to end the contract, and go to the dispute body if the provider refuses.

📇 Who to contact

TelekområdgivarnaFree, impartial advice on TV, phone, broadband and fibre subscriptions, before you sign or when you cannot agree with your operator. A non-profit funded by participating operators, with Konsumentverket and PTS on its board.📞 08-522 767 00 🔗 telekomradgivarna.se

Allmänna reklamationsnämnden (ARN)Government authority that tries disputes between consumers and companies and recommends how to settle them. Filing costs 150 kronor.🔗 www.arn.se/konsument

BredbandskollenMeasures the speed of your internet connectionWhen your connection is slower than your contract says🔗 www.bredbandskollen.se

Post- och telestyrelsen (PTS)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 08-678 55 00 🔗 www.pts.se

❓ Questions

Does a quick speed test in an app count?

It helps you spot a problem. As proof, a measurement made the way the regulator or your contract describes carries much more weight.

Does this apply to mobile internet too?

Mobile speeds change with place and network load, and the rules for mobile are often different. See the rules for Sweden on this page.

Is slow Wi‑Fi the provider’s fault?

Not always. Walls, distance and old devices slow Wi‑Fi down. Measure with a cable first.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🐢 My internet is slower than promised: what can I do in Sweden?