Phone contract summary and cooling-off in Spain

The short answer

Before you sign, the operator must send you a free contract summary: contact details, main features, total prices, term and renewal, how to cancel and at what cost, and internet speeds. If it arrives later, the contract applies only once you consent (art. 67.2).

Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Spain are below.

Official source: boe.es · Checked 2026-10-14

📜 The rules in Spain

The details

If you sign at a distance (phone, online) or away from a shop, you have 14 calendar days to withdraw without giving a reason; for a service contract, the days count from the day it is concluded. (boe.es)
If you signed during an unsolicited visit to your home, or on an excursion organised by the seller, the withdrawal period is 30 calendar days. (boe.es)
Clauses that penalise you for withdrawing, or make you give up that right, are void. (boe.es)
The pre-contract information and the summary are part of your contract and cannot be changed unless both sides expressly agree. (boe.es)

Oficina de Atención al Usuario de Telecomunicaciones

If you asked for the conditions that apply to you and your operator did not provide them, you can complain to the Oficina.

📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es

Official source: usuariosteleco.digital.gob.es · Checked 2026-10-14

🪜 Step by step

Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
Keep everythingSave the summary, the contract and the offer you were shown, with the date.
Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.

📇 Who to contact

Oficina de Atención al Usuario de TelecomunicacionesIf you asked for the conditions that apply to you and your operator did not provide them, you can complain to the Oficina.📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es/reclamaciones/telefonia-e-internet

OCU - Organización de Consumidores y UsuariosIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.ocu.org

Ministerio para la Transformación Digital y de la Función Pública (Secretaría de Estado de Telecomunicaciones e Infraestructuras Digitales)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es/derechos-usuario

❓ Questions

Does the cooling-off period apply to a contract signed in a shop?

Usually not: it normally covers contracts made online, by phone or away from the shop.

Do I pay for days I already used?

If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.

What if I never got a contract summary?

Tell the provider in writing and ask the regulator what this means for your contract in Spain.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

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📝 What must I get before I sign a phone or internet contract in Spain, and can I change my mind?