My phone or internet price is going up: can I leave my contract in Belgium?
If your operator raises its prices or changes other terms, it must tell you individually at least one month ahead, on a durable medium. You may then cancel free of charge, even a fixed-term contract, up to three months after the notice.
When a provider changes the price or terms during your contract, you may have the right to leave without a fee. That depends on what your contract already said about price changes and on the rules in Belgium.
📜 The rules in Belgium
Price rises built into the contract
A rise that exactly follows the consumer price index, when the contract provides for that indexation, gives no free exit.
The details
- No free exit if the increase exactly follows the consumer price index and that indexation is written in your contract, or if the change is required by law or only in your favour. (bipt.be)
- A device you pay off through your subscription stays payable at its value in the repayment table, also when you cancel because of a price rise. (bipt.be)
- Compare before you leave: Bestetarief.be, the BIPT's free comparator, lists all tariff plans for consumers neutrally, including options and promotions, for your postcode. (bipt.be)
Belgisch Instituut voor postdiensten en telecommunicatie (BIPT)
Telecom regulator: explains your rights and runs the official tariff comparator Bestetarief.be. Sends disputes with your operator to the Ombudsdienst.
Ombudsdienst voor telecommunicatie
Free mediation when your operator gave you no solution or no satisfying answer. Written complaints only; you can phone for advice.
🪜 Step by step
- Read the notice carefullyNote the date the change starts and any deadline to react. Keep the message.
- Check your contractSee whether the contract already set out this rise, for example a yearly increase linked to inflation.
- Decide whether to stayCompare offers. If you have the right to leave, use it in writing before the deadline.
- Complain if the rules were not followedIf you were not told properly or the rise breaks your contract, complain to the provider and then to the dispute body.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Is a price rise linked to inflation allowed?
It can be, if the contract set it out clearly. Whether it gives you a right to leave is in the rules for Belgium on this page.
How much warning must the provider give?
Providers usually have to tell you before the change starts. Where the rules in Belgium set a notice period, it is on this page.
What if I miss the deadline to leave?
The new price then usually applies. You can still leave at the end of the minimum term, or with notice if the contract already runs on.
📎 Sources
- ejustice.just.fgov.be →
- bipt.be →
- bipt.be →
- bipt.be →
- ombudsmantelecom.be →
- bipt.be →
- bipt.be →
- ombudsmantelecom.be →
- test-aankoop.be →
- bestetarief.be →
🧭 Is this still correct?
We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.
⚠️ Readers report that something here may have changed — we are checking it.
✅ Thank you — this keeps the page up to date for everyone.