How long can a phone or internet contract last in Luxembourg, and how do I end it?
A consumer phone or internet contract in Luxembourg may not commit you for more than 24 months. After a tacit renewal you can cancel at any time with one month's notice, paying only for the service during the notice period.
Phone and internet contracts often start with a minimum term and then run on. How long that first term may be, and how much notice you give once it is over, depends on the rules in Luxembourg.
📜 The rules in Luxembourg
The details
- At least one month before a tacit renewal, your provider must tell you on a durable medium that your commitment ends and how to cancel, and advise you on its best tariff, which it must also do yearly. (data.legilux.public.lu)
- Adding services or equipment from the same provider does not extend your initial contract term, unless you expressly agree to it when you sign up for them. (data.legilux.public.lu)
- In a bundle that includes internet or phone, the 24-month cap applies to every element. If you may end one element early for non-conformity or non-supply, you may end the whole bundle. (data.legilux.public.lu)
- When the law lets you cancel early, no compensation is due except for subsidised equipment you keep, capped at the lower of its pro-rata value or the remaining service fees. (data.legilux.public.lu)
🪜 Step by step
- Find your start date and termYour contract summary or online account shows when the minimum term ends and whether the contract now runs on.
- Check the notice periodOnce the minimum term is over, the notice period is often short. The rule for Luxembourg is on this page.
- Give notice in a way you can proveUse the provider’s online cancellation, an email or a letter, and keep the confirmation with the end date.
- Return equipment and check the last billSend back rented equipment if you are asked to, and check that you are not billed after the end date.
📇 Who to contact
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❓ Questions
Can I leave during the minimum term?
Usually only by paying an exit fee or the remaining charges. Some situations, such as a change to your contract terms, can give you the right to leave earlier.
Does my contract renew automatically?
Many contracts run on after the minimum term. Whether the provider must remind you first, and how you can end it then, is in the rules for Luxembourg on this page.
Does a phone bought with the contract change anything?
A phone or other equipment bought with the contract can come with its own payments. Check whether they continue if you end the service.
📎 Sources
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