Is there a social tariff or cheaper phone and internet for people on a low income in Luxembourg?
Luxembourg law gives every consumer the right to adequate broadband internet and voice calls at a fixed location, at an affordable price. If prices are not affordable, the ILR may require tariff options for consumers on low incomes or with special social needs.
Some countries have a social tariff or other support so that people on a low income can afford a phone and internet connection, and many guarantee a basic connection. What exists in Luxembourg is below.
📜 The rules in Luxembourg
The details
- The ILR has set adequate broadband at 30 Mbit/s download and 5 Mbit/s upload at a fixed location. (data.legilux.public.lu)
- For an unpaid bill, your provider may interrupt service only after a proper prior warning. Except for fraud or persistent late payment or non-payment, and where technically possible, only the service concerned may be cut. (data.legilux.public.lu)
- On request and free of charge, you can get an itemised bill and the blocking of premium-rate calls and SMS; consumers can also ask for prepaid access and to pay connection fees in instalments. (data.legilux.public.lu)
- If you are billed by time or volume, your provider must notify you before you reach 80% of your plan, and offer a temporary stop beyond a financial cap that the ILR set at €50 excluding VAT. (data.legilux.public.lu)
🪜 Step by step
- See what existsThe schemes and rights in Luxembourg are listed on this page, with who qualifies.
- Check whether you qualifySupport is often linked to benefits, age, disability or income. Have proof ready.
- Apply or ask your providerSome schemes need an application; others are offered through the providers.
- Look for cheaper plansBasic plans, prepaid SIMs and mobile internet can cost less than a full package.
📇 Who to contact
❓ Questions
Is there a right to a basic internet connection?
Many countries guarantee a basic connection at an affordable price. The rule for Luxembourg, if there is one, is on this page.
Do I have to apply?
Usually yes. The details for Luxembourg are on this page.
Can I get help with a debt to my provider?
Ask the provider for a payment plan, and contact free debt advice before your line is cut off.
📎 Sources
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