Phone & internetFR
Phone & internet · Luxembourg
Checked 2026-10-14

📡 Can I use my own router or modem instead of the provider’s in Luxembourg?

The short answer

EU open-internet rules let you use terminal equipment of your choice through your internet access. The ILR states that you may choose your own router or modem, as long as it is compatible with your internet provider's technical specifications.

Many people prefer their own router. Whether your provider must let you connect it, and which details it must give you to set it up, depends on the rules in Luxembourg.

Official source: myilr.lu · Checked 2026-10-14

📜 The rules in Luxembourg

The details

  • Regulation (EU) 2015/2120 gives every end-user the right to use terminal equipment of their choice via their internet access service. (publications.europa.eu)
  • Your provider must tell you any conditions, including fees, for using the equipment it supplies, and publish any restriction on its use. (myilr.lu)
  • If you cancel early under a legal right and keep subsidised equipment, the fee is capped, and the provider must remove any lock to other networks free of charge, at the latest when you pay it. (data.legilux.public.lu)

Institut Luxembourgeois de Régulation (ILR)

Luxembourg's telecom regulator: supervises the electronic communications market, makes sure consumer rights are respected and provides the checkmynet.lu speed test.

📞 (+352) 28 228 228🔗 ilr.lu
Official source: ilr.lu · Checked 2026-10-14

🪜 Step by step

  1. Check that it fits your lineMake sure the router supports your type of connection: fibre, cable, DSL or mobile.
  2. Ask for the access detailsYou need the login data and settings for the internet connection and, if you have one, for phone service over the internet.
  3. Keep or return the provider’s deviceAsk whether you must return a rented router, and whether you keep paying for it.
  4. If the provider refusesAsk for the refusal in writing and contact the regulator or the dispute body.

📇 Who to contact

Institut Luxembourgeois de Régulation (ILR)Luxembourg's telecom regulator: supervises the electronic communications market, makes sure consumer rights are respected and provides the checkmynet.lu speed test.📞 (+352) 28 228 228🔗 www.ilr.lu
Union Luxembourgeoise des Consommateurs (ULC)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.ulc.lu

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❓ Questions

Will the provider still help me if something goes wrong?

Providers usually support the connection itself, not equipment you bought. Keep their device and settings so you can test with them.

Do I still pay for the provider’s router?

Check your contract. If the router is rented, ask whether you can stop paying when you use your own.

Will my own router make my internet faster?

It can improve your Wi‑Fi, but the speed of the line itself stays the same.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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