Child at risk — Office national de l'enfance (ONE)

Direct answer

You do not need proof — a worry is enough, and you will not be blamed if it turns out to be nothing. Office national de l'enfance (ONE) / Service central d'assistance sociale (247-73696) is the child-protection service for Luxembourg: they assess, advise you about what you have seen, and act if needed; you can call anonymously. Kanner-Jugendtelefon 116 111 (116 111) is the helpline for children and young people themselves — tell the child it exists. A child in immediate danger: Police Grand-Ducale — e-Commissariat (police.public.lu).

Call firstOffice national de l'enfance (ONE) / Service central d'assistance sociale

Report toKanner-Jugendtelefon 116 111

If that failsPolice Grand-Ducale — e-Commissariat

🗣️ What to say

"I am worried about a child, [name/age if known], at [address / school]. I have noticed [what: injuries, statements, being left alone, hunger, fear] on [dates]. I am [neighbour / teacher / relative]. I would like advice on what to do / to report this."

🪜 Step by step

Write down what you sawFacts, dates, the child's own words if any. Do not interrogate the child.
Call Office national de l'enfance (ONE) / Service central d'assistance socialeFor advice first if you are unsure; they help you decide. Anonymity is possible.
Danger now: Police Grand-Ducale — e-CommissariatPolice and emergency services. Do not wait for the service's office hours.
Professionals: your dutyTeachers, doctors and carers have a legal duty or a protocol to report. Use it.
Keep the child in viewA trusted adult who keeps noticing is the best protection until the service acts.

📇 All contacts

Office national de l'enfance (ONE) / Service central d'assistance socialeReporting a child at riskAs soon as a child worries you📞 247-73696 🔗 one.public.lu

Kanner-Jugendtelefon 116 111Helpline for children and young peopleFor children and teenagers📞 116 111 🔗 www.kjt.lu

Police Grand-Ducale — e-CommissariatOnline complaint or at the stationAlways; the case number is for the bank🔗 police.public.lu/fr/services-citoyens/e-commissariat.html

Office social de la commune / Assurance dépendance (CNS)Social assistance, long-term care insuranceFor support and care🔗 guichet.public.lu/fr/citoyens/famille/aide-sociale.html

Service central d'assistance sociale — aide aux victimesVictim support, state compensationAfter any crime📞 47 58 21-627 🔗 justice.public.lu/fr/aides-informations/assistance-sociale.html

❓ Frequently asked

Will the child be taken away?

Removal is the last resort; the first response is support for the family. Reporting is the start of help, not of separation.

What if I am wrong?

Reports in good faith carry no liability. Services expect and prefer early, uncertain reports.

The child told me something in confidence

You can promise to help, not to keep it secret. Explain that you have to tell someone whose job it is to keep them safe.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

“report child abuse Luxembourg”
“child protection helpline Luxembourg”
“worried about a child who to call”
“child neglect report anonymous”
“child helpline number”

🧭 Is this still correct?

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