My luggage is lost, delayed or damaged

Direct answer

The airline, under the Montreal Convention, up to about €1,600 per passenger — but only if you report before leaving the airport (the PIR form at the baggage desk) and claim in writing within 7 days for damage, 21 days for delay. Keep receipts for essentials you buy while waiting. If the airline refuses or ignores you, FOD Mobiliteit — DG Luchtvaart (mobilit.belgium.be) supervises airlines in Belgium; Europees Consumentencentrum België (02 542 33 46) helps against an airline based elsewhere in the EU; your travel insurer, and Ombudsman van de Verzekeringen (02 547 58 71) if it refuses, covers the rest.

Call firstFOD Mobiliteit — DG Luchtvaart

Report toEuropees Consumentencentrum België

If that failsOmbudsman van de Verzekeringen

🗣️ What to say

"Flight [number] on [date], PIR [number]. My bag [tag number] is [missing / delayed since / damaged: what]. Under the Montreal Convention I claim [the value of the contents and the bag / the cost of essentials / the repair], [amount], receipts attached, within the 7/21-day deadline."

🪜 Step by step

Before you leave the airportBaggage desk, PIR report, keep the reference and the bag-tag stub.
Buy essentials, keep receiptsReasonable: toiletries, underwear, a change of clothes. The airline reimburses.
Written claim within 7 / 21 daysDamage 7 days, delay 21 days from delivery. Lost = not returned after 21 days: claim the contents with a list and any proof.
Refusal: FOD Mobiliteit — DG Luchtvaart, Europees Consumentencentrum BelgiëThe aviation authority or the ECC for a foreign airline; the ADR body if the airline is a member.
InsurerTravel or contents insurance tops up above the airline's limit; Ombudsman van de Verzekeringen decides if they refuse.

📇 All contacts

FOD Mobiliteit — DG LuchtvaartNational enforcement body for passenger rightsWhen the airline refuses or is silent for 6–8 weeks🔗 mobilit.belgium.be/nl/luchtvaart/passagiers/passagiersrechten

Europees Consumentencentrum BelgiëFree help with sellers in other EU countriesSeller in another EU country, Norway or Iceland📞 02 542 33 46 🔗 www.eccbelgie.be

Ombudsman van de VerzekeringenFree mediation with insurersAfter the insurer's refusal📞 02 547 58 71 🔗 www.ombudsman-insurance.be

ConsumentenombudsdienstOut-of-court dispute resolution, freeAfter a written complaint without a solution📞 02 702 52 00 🔗 consumentenombudsdienst.be

❓ Frequently asked

What is the maximum?

About 1,288 SDR — roughly €1,600 — per passenger for all baggage, unless you declared a higher value at check-in. Above that, insurance.

They gave me a voucher

You can insist on money for a Montreal claim; vouchers are optional.

Damaged wheels and handles

Airlines like to exclude them; the Convention does not. Claim anyway and escalate.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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“lost luggage compensation Belgium”
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🧭 Is this still correct?

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🧳 My luggage is lost, delayed or damaged — who pays?