Package holiday — FOD Economie · Belgium

Direct answer

A package (flight + hotel booked together, or a tour) comes with the strongest travel rights in the EU: the organiser is liable for every part, must fix problems on the spot, owes a price reduction and compensation for what it cannot fix, and must be insolvency-protected — if it collapses, the guarantee fund refunds you and brings you home. Complain to the organiser during the trip in writing, then claim after. FOD Economie — Meldpunt (0800 120 33) advises; Europees Consumentencentrum België (02 542 33 46) for an organiser in another EU country; Garantiefonds Reizen (02 240 68 00) is the guarantee scheme that pays if the organiser is insolvent.

Call firstFOD Economie — Meldpunt

Report toEuropees Consumentencentrum België

If that failsGarantiefonds Reizen

🗣️ What to say

"Booking [number], [dates, destination]. [The hotel / transfer / excursion] was [not provided / not as described: what]. I reported this on [date] to [rep / hotline] and it was not resolved. I claim a price reduction of [%] and compensation for [costs / lost days], receipts attached."

🪜 Step by step

Complain on the spotTo the rep or the 24-hour line, in writing (email/app). Give them a chance to fix it; keep the reply.
DocumentPhotos, the brochure description, receipts of anything you paid to fix it yourself.
Claim within the deadlineUsually within a month of return, to the organiser, itemised.
Refusal: FOD Economie — Meldpunt, Europees Consumentencentrum België, ADRConsumer body, ECC for cross-border, and the travel ADR scheme if the organiser is a member.
Organiser insolvent: Garantiefonds ReizenThe guarantee fund refunds prepayments and repatriates; check the organiser was registered — it must be.

📇 All contacts

FOD Economie — MeldpuntReporting, advice on your rights, contact centreWhen the seller refuses📞 0800 120 33 🔗 meldpunt.belgie.be

Europees Consumentencentrum BelgiëFree help with sellers in other EU countriesSeller in another EU country, Norway or Iceland📞 02 542 33 46 🔗 www.eccbelgie.be

Garantiefonds ReizenRefund and repatriation if the organiser goes bustInsolvent organiser📞 02 240 68 00 🔗 www.gfg.be

ConsumentenombudsdienstOut-of-court dispute resolution, freeAfter a written complaint without a solution📞 02 702 52 00 🔗 consumentenombudsdienst.be

❓ Frequently asked

Can I cancel before departure?

Yes, with a fee — unless "unavoidable and extraordinary circumstances" at the destination (natural disaster, serious unrest), in which case a full refund is due.

The organiser changed the hotel

A significant change lets you accept a replacement or cancel with a full refund, plus compensation in some cases. A minor change does not.

The flight was delayed — package or EU 261?

Both: EU 261 compensation from the airline, and the organiser owes a remedy for the lost part of the holiday. They cannot be claimed twice for the same loss.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

“package holiday complaint compensation Belgium”
“tour operator insolvent refund”
“package travel rights price reduction”
“holiday not as described claim”
“travel guarantee fund Belgium”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

Your tools for Belgium

Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · BelgiumElectricity & gasThe rules that protect you as an electricity and gas customer in Belgium, and who to contact. Every fact is checked on an official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.

🏖️ My package holiday went wrong or the organiser collapsed — what am I entitled to?