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Electricity & gas · Romania
Checked 2026-09-30

🩺 I depend on medical equipment or I am vulnerable: is there extra protection in Romania?

The short answer

People who rely on electrically powered medical equipment, older people and people on a low income often get extra protection. You usually have to register or tell your supplier and grid operator.

📜 The rules in Romania

Vulnerable and medical customers

Vulnerable customers get these facilities from their electricity supplier free of charge: a contact point adapted to their needs, dealing with the supplier through a third person they name in writing, and bills, notices and information in a format that works with screen readers, on request.

  • For gas, vulnerable customers have the right to monthly bills based only on actual use, from the operator's reading or their own meter reading. (anre.ro)
Official source: anre.ro · Checked 2026-09-30

🪜 Step by step

  1. Check who counts as vulnerableSee below who is protected in Romania and what the protection covers.
  2. Register or inform your supplierAsk your supplier and grid operator how to register. A doctor's certificate may be needed.
  3. Plan for a power cutProtection against cut-offs for debt does not stop faults. Keep a backup plan for your equipment.
  4. Keep your details up to dateTell your supplier when your situation changes, and renew any certificate in time.

📇 Who to contact

Ajutor pentru încălzirea locuinței și supliment pentru energie (Legea nr. 226/2021)Discount or support scheme for energy costsIf you have a low income or receive benefits
Autoritatea Națională de Reglementare în Domeniul Energiei (ANRE)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 021.9782🔗 anre.ro

❓ Questions

Can I be cut off for debt if I am registered?

Many countries forbid or limit cut-offs for protected customers. The rules for Romania are on this page.

Will I be warned before planned works?

Registered customers are often told about planned interruptions in advance. Ask your grid operator.

Is there help with the costs?

Many countries have a social tariff or support scheme. Ask your supplier and your municipality.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

💸Can’t pay the bill→🤝Help with energy costs→🔌Power cut→🔄Switching supplier→📈Price increase→

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