Power cut in Romania: who do I call?

The short answer

For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.

📜 The rules in Romania

Power cut

Power cuts are handled by the distribution operator for your area, which you cannot choose; use ANRE's search tool to find yours. You are entitled to compensation from the supplier or network operator if you suffer damage through their fault or quality standards are not met. Free 24/7 fault lines: Distribuție Energie Electrică România 0800 400 929 (Transilvania Nord), 0800 500 929 (Transilvania Sud), 0800 500 205 (Muntenia Nord); Rețele Electrice 0800 070 444 (Banat), 0800 070 555 (Dobrogea), 0800 070 888 (Bucharest, Ilfov, Giurgiu). You can also dial your county prefix + 929 (standard rate).

Official source: anre.ro · Checked 2026-09-27

🪜 Step by step

Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
Report it to the grid operatorUse the fault number or outage map of your grid operator below.
Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
Ask about compensationLong outages can give a right to compensation. See the rules for Romania below.

📇 Who to contact

Delgaz Grid SA — Bacău, Botoșani, Iași, Neamț, Suceava, VasluiRuns the local grid, meters and connectionsPower cut, meter problem, new connection🔗 delgaz.ro

Distribuție Energie Electrică România SA — Transilvania Nord, Transilvania Sud, Muntenia NordRuns the local grid, meters and connectionsPower cut, meter problem, new connection🔗 www.distributie-energie.ro/telefonul-clientului

Distribuție Energie Oltenia SA — Argeș, Dolj, Gorj, Mehedinți, Olt, Teleorman, VâlceaRuns the local grid, meters and connectionsPower cut, meter problem, new connection🔗 portal.distributieoltenia.ro

Rețele Electrice România SA — Banat, Dobrogea, Muntenia Sud (inclusiv București, Ilfov, Giurgiu)Runs the local grid, meters and connectionsPower cut, meter problem, new connection🔗 www.reteleelectrice.ro/en/contact

Autoritatea Națională de Reglementare în Domeniul Energiei (ANRE)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 021.9782 🔗 anre.ro

❓ Questions

Why not call my supplier?

The supplier only sells the energy. The grid operator fixes the network.

How do I find my grid operator?

It is on your bill and depends on where you live. See the list on this page.

Will I get compensation?

Only for long outages and depending on national rules. The details for Romania are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🔌 Power cut in Romania: who do I call?