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Electricity & gas · Estonia
Checked 2026-09-27

🧾 My energy bill is wrong or far too high in Estonia. What now?

The short answer

Most bill problems come from estimated meter readings, a wrong meter number or a changed advance payment. You have the right to a correct bill based on your real use.

📜 The rules in Estonia

What to do first

First complain to the seller in writing; it must answer within 15 days. If it doesn't answer or you disagree, apply online to the committee. Network-fee questions go to Konkurentsiamet.

Tarbijavaidluste komisjon (Tarbijakaitse ja Tehnilise Järelevalve Amet) · free 🔗 ttja.ee
Official source: ttja.ee · Checked 2026-09-27

Protection against cut-off

For unpaid network bills you get a written notice first; cut-off is allowed after 15 days. It is 30 days if you prove serious illness or job loss. From 1 October to 30 April, homes heated mainly by electricity get 90 days.

Official source: riigiteataja.ee · Checked 2026-09-27

🪜 Step by step

  1. Read your meter nowTake a dated photo of the meter and compare it with the reading on the bill.
  2. Check the detailsMeter number, address, period, price per unit and advance payments. One wrong digit can explain a huge bill.
  3. Complain in writingSend the supplier your reading and photo and ask for a corrected bill. If you can, pay the part you do not dispute.
  4. EscalateIf the supplier does not fix it in time, go to the dispute body below.

📇 Who to contact

Tarbijavaidluste komisjon (Tarbijakaitse ja Tehnilise Järelevalve Amet)Settles disputes with energy companiesWhen the company has not solved your complaint🔗 ttja.ee/tarbijavaidluste-komisjon
KonkurentsiametSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +372 667 2400🔗 www.konkurentsiamet.ee

❓ Questions

Should I pay a bill I dispute?

If you can, pay the part you agree with and dispute the rest in writing. That protects you best.

Can the supplier estimate my use?

Yes, if no reading was available. You can always send a real reading and ask for a correction.

How far back can they bill me?

The limits differ per country. Ask the energy regulator if you get a large back-bill.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→💸Can’t pay the bill→🏚️Supplier went bust→📣Complaint about a supplier→

More help in Estonia

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