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Electricity & gas · Slovenia
Checked 2026-09-27

💸 I can’t pay my energy bill in Slovenia. Can they cut me off?

The short answer

A cut-off is the last step, not the first. There are rules on notice and protection, and help if your income is low.

📜 The rules in Slovenia

Protection against cut-off

The grid operator must warn a household at least 10 days before a planned disconnection, after an earlier notice. Before cutting, it must tell you about emergency supply for vulnerable customers and what proof to send. Your supplier must explain alternatives by the last reminder at the latest.

Official source: agen-rs.si · Checked 2026-09-27

Help if money is tight

There is no social energy tariff. Instead, vulnerable households that cannot afford another energy source have a right to emergency supply (nujna oskrba): the grid operator may not cut them below the minimum needed for life and health.

Nujna oskrba (varstvo ranljivih odjemalcev) 🔗 agen-rs.si
Official source: agen-rs.si · Checked 2026-09-27

🪜 Step by step

  1. Act before the deadlineContact the supplier as soon as you know you cannot pay and ask for a payment plan. Put it in writing.
  2. Check the protection rulesSee below what notice the supplier must give and when a cut-off is not allowed in Slovenia.
  3. Ask for supportCheck the support scheme below and contact free debt or energy advice.
  4. Answer every letterKeep copies. If a cut-off is announced wrongly, complain straight away to the supplier and the dispute body.

📇 Who to contact

Mreža ENSVET (Eko sklad)Free advice on energy costs and saving energyWhen bills are too high or you are behind on payments🔗 www.ekosklad.si/prebivalstvo/ensvet
Neodvisni izvajalec izvensodnega reševanja potrošniških sporov (določi ga vsak dobavitelj); za spore z operaterjem: Agencija za energijoSettles disputes with energy companiesWhen the company has not solved your complaint🔗 www.agen-rs.si/gospodinjski/elektrika/kako-se-lahko-pritozim/spor-z-dobaviteljem
Agencija za energijoSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 (02) 234 03 00🔗 www.agen-rs.si

❓ Questions

Can they cut me off without warning?

No, written notice is required. The exact period for Slovenia is on this page.

Is there winter protection?

Some countries have it. The rules for Slovenia are shown on this page.

Does a payment plan stop a cut-off?

A payment plan you keep to generally prevents a cut-off. Get it confirmed in writing.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→🏚️Supplier went bust→📣Complaint about a supplier→

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