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Electricity & gas · Slovenia
Checked 2026-09-30

🔗 New or bigger grid connection in Slovenia: how long may it take and who do I complain to?

The short answer

A new home, a heat pump, a charging point or solar panels can need a new or bigger connection. The grid operator does this work, and many countries set deadlines and rules on costs.

📜 The rules in Slovenia

Grid connection

To connect a house you need a connection consent (soglasje za priključitev) from your Elektro distribution company. A final consent is valid for 2 years. You pay the network charge for connection capacity set by the Agencija za energijo plus direct connection costs.

  • You can appeal against the decision on connection consent within 15 days of receiving it. File the appeal with the operator; the Agencija za energijo decides at second instance. Against the agency's decision you can go to the Administrative Court within 30 days. (agen-rs.si)
Official source: sodo.si · Checked 2026-09-30

🪜 Step by step

  1. Apply to the grid operatorApply to the grid operator for your address, not your supplier. Say what you want to connect and the capacity you need.
  2. Ask for a quote and a dateThe grid operator should tell you the cost and when the work will be done. See the rules for Slovenia below.
  3. Keep track of deadlinesWrite down the dates. If a deadline is missed, ask why in writing.
  4. Complain if it goes wrongComplain to the grid operator first, then to the body named below.

📇 Who to contact

Elektro Celje, d.d. — Celje regionRuns the local grid, meters and connectionsPower cut, meter problem, new connection🔗 www.elektro-celje.si
Elektro Gorenjska, d.d. — GorenjskaRuns the local grid, meters and connectionsPower cut, meter problem, new connection🔗 www.elektro-gorenjska.si
Elektro Ljubljana, d.d. — Ljubljana and central SloveniaRuns the local grid, meters and connectionsPower cut, meter problem, new connection🔗 www.elektro-ljubljana.si
Elektro Maribor, d.d. — Maribor and north-east SloveniaRuns the local grid, meters and connectionsPower cut, meter problem, new connection🔗 www.elektro-maribor.si
Elektro Primorska, d.d. — PrimorskaRuns the local grid, meters and connectionsPower cut, meter problem, new connection🔗 www.elektro-primorska.si
Agencija za energijoSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 (02) 234 03 00🔗 www.agen-rs.si
Neodvisni izvajalec izvensodnega reševanja potrošniških sporov (določi ga vsak dobavitelj); za spore z operaterjem: Agencija za energijoSettles disputes with energy companiesWhen the company has not solved your complaint🔗 www.agen-rs.si/gospodinjski/elektrika/kako-se-lahko-pritozim/spor-z-dobaviteljem

❓ Questions

Who pays for the connection?

Usually the customer pays a connection charge set by the grid operator or the regulator.

Why does my grid operator refuse or delay?

Sometimes the local grid is full. Ask for the reason and the expected date in writing.

Do I need a new connection for solar panels?

Often not for small systems, but you usually have to register them with the grid operator.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

☀️Solar panels→📣Complaint about a supplier→🔄Switching supplier→📈Price increase→🧾Wrong or high bill→

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