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Electricity & gas · Malta
Checked 2026-09-30

🩺 I depend on medical equipment or I am vulnerable: is there extra protection in Malta?

The short answer

People who rely on electrically powered medical equipment, older people and people on a low income often get extra protection. You usually have to register or tell your supplier and grid operator.

📜 The rules in Malta

Vulnerable and medical customers

REWS reports that vulnerable electricity customers are catered for through social policy: eligible households receive the Energy Benefit, deducted directly from their bills, and there is no special tariff for them.

  • Groups that may qualify include low-income families, households with a family member with a disability, families on social assistance or special unemployment benefit, and people on a pension or carer's pension. (rews.org.mt)
  • Under the Vulnerable Households Scheme, the Energy and Water Agency replaces old, inefficient appliances and gives saving tips. You are referred by your social worker. (energywateragency.gov.mt)
Energy and Water Agency (EWA)Runs the Vulnerable Households Scheme with social entities such as Aġenzija LEAP.🔗 energywateragency.gov.mt
Official source: rews.org.mt · Checked 2026-09-30

🪜 Step by step

  1. Check who counts as vulnerableSee below who is protected in Malta and what the protection covers.
  2. Register or inform your supplierAsk your supplier and grid operator how to register. A doctor's certificate may be needed.
  3. Plan for a power cutProtection against cut-offs for debt does not stop faults. Keep a backup plan for your equipment.
  4. Keep your details up to dateTell your supplier when your situation changes, and renew any certificate in time.

📇 Who to contact

Energy and Water Agency (EWA)Runs the Vulnerable Households Scheme with social entities such as Aġenzija LEAP.🔗 energywateragency.gov.mt/vulnerable-households-scheme
Energy Benefit (Benefiċċju tal-Enerġija)Discount or support scheme for energy costsIf you have a low income or receive benefits🔗 socialsecurity.gov.mt/en/energybenefit
REWS – Dispute Resolution (S.L. 545.30)Settles disputes with energy companiesWhen the company has not solved your complaint📞 +356 2295 5000🔗 www.rews.org.mt/dispute-resolution
Regulator for Energy and Water Services (REWS)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +356 2295 5000🔗 www.rews.org.mt

❓ Questions

Can I be cut off for debt if I am registered?

Many countries forbid or limit cut-offs for protected customers. The rules for Malta are on this page.

Will I be warned before planned works?

Registered customers are often told about planned interruptions in advance. Ask your grid operator.

Is there help with the costs?

Many countries have a social tariff or support scheme. Ask your supplier and your municipality.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

💸Can’t pay the bill→🤝Help with energy costs→🔌Power cut→📈Price increase→🧾Wrong or high bill→

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