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Electricity & gas · Malta
Checked 2026-09-27

🔌 Power cut in Malta: who do I call?

The short answer

For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.

📜 The rules in Malta

Power cut

Report a power cut to Enemalta on freephone 153 (extension 15) or on 8000 2224, both 24/7, or online, and check the live outage map. Enemalta aims to restore unplanned cuts normally within 24 hours and to announce planned cuts two days ahead. For damage, send Enemalta a Claim for Damages application with documented evidence. If you disagree with its decision, an independent Advisory Board can review claims of up to €3,500.

Official source: enemalta.com.mt · Checked 2026-09-27

🪜 Step by step

  1. Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
  2. Report it to the grid operatorUse the fault number or outage map of your grid operator below.
  3. Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
  4. Ask about compensationLong outages can give a right to compensation. See the rules for Malta below.

📇 Who to contact

Enemalta plc — Malta u GħawdexRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 153🔗 enemalta.com.mt/contact
Regulator for Energy and Water Services (REWS)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +356 2295 5000🔗 www.rews.org.mt

❓ Questions

Why not call my supplier?

The supplier only sells the energy. The grid operator fixes the network.

How do I find my grid operator?

It is on your bill and depends on where you live. See the list on this page.

Will I get compensation?

Only for long outages and depending on national rules. The details for Malta are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→📣Complaint about a supplier→

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