Care support refused — Агенция за социално подпомагане

Direct answer

Yes, and the refusal must tell you how and by when — usually a written objection within a few weeks to Агенция за социално подпомагане — Дирекция „Социално подпомагане“ / ТЕЛК (asp.government.bg), the body that decided. Ask for the assessment report first: most refusals rest on an assessment that missed something, and a doctor's letter or a specialist report changes the picture. Омбудсман на Република България (02 810 69 55) takes complaints about the procedure and unreasonable delays; Национално бюро за правна помощ — гореща линия 0700 18 250 (0700 18 250) helps with the objection and represents you at the social court, which is free in most countries.

Call firstАгенция за социално подпомагане — Дирекция „Социално подпомагане“ / ТЕЛК

Report toОмбудсман на Република България

If that failsНационално бюро за правна помощ — гореща линия 0700 18 250

🗣️ What to say

"I object to your decision [number] of [date] refusing [care / support]. The assessment did not take into account [conditions, limitations, daily needs]. Attached: [medical reports]. I ask for a reassessment and, in the meantime, for [interim support]."

🪜 Step by step

Deadline firstThe objection period is on the decision. File a short objection now; the reasons can follow.
Get the assessmentYou are entitled to the report. Compare it with your actual day: what you cannot do, how long things take, who helps now.
Medical evidenceA letter from the GP or specialist describing limitations in daily terms, not just diagnoses.
Object to Агенция за социално подпомагане — Дирекция „Социално подпомагане“ / ТЕЛКPoint by point against the assessment. Ask for a new assessment by a different assessor if possible.
Escalate: Омбудсман на Република България, then Национално бюро за правна помощ — гореща линия 0700 18 250The ombudsman for the procedure; legal aid for the appeal to the social court.

📇 All contacts

Агенция за социално подпомагане — Дирекция „Социално подпомагане“ / ТЕЛКSocial services, personal assistance, disability decisionsFor care and support🔗 asp.government.bg

Омбудсман на Република БългарияComplaints about the administration, freeWhen the administration does not answer or acts unfairly📞 02 810 69 55 🔗 www.ombudsman.bg

Национално бюро за правна помощ — гореща линия 0700 18 250Free legal aid for low incomesWhen you cannot afford a lawyer📞 0700 18 250 🔗 www.nbpp.government.bg

Административен съдAppeals against administrative actsWithin 14 days of notification🔗 www.sac.government.bg

❓ Frequently asked

Can I get help while I wait?

Ask for interim or emergency support in the objection; many services grant it when the need is obvious.

They say a family member can do it

Care by relatives is voluntary; a refusal based on assumed family help is contestable, especially if the relative works or is unwell.

How long does an appeal take?

Months. Which is why the interim request and the medical evidence go in at the start.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

“care assessment refused appeal Bulgaria”
“disability support application rejected”
“home care refused objection”
“social services decision appeal”
“care needs assessment report”

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♿ My application for care, home help or disability support was refused — can I object?