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Health · Bulgaria
Updated September 2026

🧒 I am worried a child is being abused or neglected — who do I tell?

Direct answer

You do not need proof — a worry is enough, and you will not be blamed if it turns out to be nothing. Отдел „Закрила на детето“ (АСП) / 116 111 (116 111) is the child-protection service for Bulgaria: they assess, advise you about what you have seen, and act if needed; you can call anonymously. Национална телефонна линия за деца — 116 111 (116 111) is the helpline for children and young people themselves — tell the child it exists. A child in immediate danger: МВР — сигнал (112).

Call firstОтдел „Закрила на детето“ (АСП) / 116 111
Report toНационална телефонна линия за деца — 116 111
If that failsМВР — сигнал

🗣️ What to say

"I am worried about a child, [name/age if known], at [address / school]. I have noticed [what: injuries, statements, being left alone, hunger, fear] on [dates]. I am [neighbour / teacher / relative]. I would like advice on what to do / to report this."

🪜 Step by step

  1. Write down what you sawFacts, dates, the child's own words if any. Do not interrogate the child.
  2. Call Отдел „Закрила на детето“ (АСП) / 116 111For advice first if you are unsure; they help you decide. Anonymity is possible.
  3. Danger now: МВР — сигналPolice and emergency services. Do not wait for the service's office hours.
  4. Professionals: your dutyTeachers, doctors and carers have a legal duty or a protocol to report. Use it.
  5. Keep the child in viewA trusted adult who keeps noticing is the best protection until the service acts.

📇 All contacts

Отдел „Закрила на детето“ (АСП) / 116 111Reporting a child at riskAs soon as a child worries you📞 116 111🔗 asp.government.bg
Национална телефонна линия за деца — 116 111Free, 24/7For children and teenagers📞 116 111🔗 www.116111.bg
МВР — сигналReport online or at a stationAlways — the basis for bank, insurer and platform📞 112🔗 www.mvr.bg/signali
Агенция за социално подпомагане — Дирекция „Социално подпомагане“ / ТЕЛКSocial services, personal assistance, disability decisionsFor care and support🔗 asp.government.bg
Национален съвет за подпомагане и компенсация на пострадали от престъпления / 116 006Support and state compensationAfter any crime📞 116 006🔗 www.compensation.bg

❓ Frequently asked

Will the child be taken away?

Removal is the last resort; the first response is support for the family. Reporting is the start of help, not of separation.

What if I am wrong?

Reports in good faith carry no liability. Services expect and prefer early, uncertain reports.

The child told me something in confidence

You can promise to help, not to keep it secret. Explain that you have to tell someone whose job it is to keep them safe.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “report child abuse Bulgaria”
  • “child protection helpline Bulgaria”
  • “worried about a child who to call”
  • “child neglect report anonymous”
  • “child helpline number”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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