Moving house in Italy: what do I do about electricity and gas?

The short answer

Moving is a common moment for billing mistakes. Read the meters on both days and tell your supplier in time.

📜 The rules in Italy

The market

Electricity and gas are fully open: every household can choose any supplier. Regulated 'tutela' prices ended for non-vulnerable gas customers in January 2024 and for non-vulnerable electricity customers in July 2024. Only vulnerable customers keep a regulated option.

Official source: arera.it · Checked 2026-09-27

Switching supplier

Switching is free, needs no new meter and causes no interruption. The new supplier handles the cancellation of your old contract. Today a switch takes effect on the 1st of the month (request by the 10th of the month before), usually 1-2 months. From 1 December 2026 electricity switches for households can take effect on any day, from one working day after the request.

Official source: arera.it · Checked 2026-09-27

🪜 Step by step

Tell your supplier in advanceGive the moving date and your new address, and ask whether your contract can move with you.
Read the metersTake dated photos of all meters on the day you leave and the day you arrive.
Check the new homeFind out which grid operator serves the new address and whether the supply is connected.
Check your final billCompare the final bill with your photos. Any credit must be refunded.

📇 Who to contact

Portale Offerte luce e gas (ARERA) officialCompare electricity and gas offersBefore you switch, or when your price goes up🔗 www.ilportaleofferte.it/portaleOfferte

e-distribuzione — Most of Italy (check your bill for your distributor)Runs the local grid, meters and connectionsPower cut, meter problem, new connection📞 803.500 🔗 www.e-distribuzione.it

ARERA - Autorità di Regolazione per Energia Reti e AmbienteSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 800.166.654 🔗 www.arera.it/consumatori

❓ Questions

Can I take my contract with me?

Often yes, within the same country. Otherwise moving usually lets you end it.

What if the supply is off at the new home?

Contact a supplier or the grid operator to have it connected.

Who pays for energy between tenants?

The person on the contract pays until the move is reported. That is why the meter reading matters.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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📦 Moving house in Italy: what do I do about electricity and gas?