I am moving house: what happens to my internet contract in Italy?
If you want to end your contract because you move, Italian law lets you withdraw at any time with no more than 30 days' notice, without charges that are not justified by the provider's costs.
When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Italy are below.
📜 The rules in Italy
The details
- AGCOM's contract regulation has no specific moving-house rule: ask your provider whether it can move the line to your new address. (agcom.it)
- If your provider is late moving your line to your new address, AGCOM's compensation rules set 7.50 euro for each day of delay for each service. (agcom.it)
- Closing the line may cost at most the average monthly fee you paid, or the provider's actual costs if lower; refunds of discounts must be proportionate to the remaining promotion. (agcom.it)
- You can cancel in the same ways you used to sign up, including online. (normattiva.it)
- The provider may not charge you for services after your withdrawal takes effect; anything billed later must be cancelled or refunded. (agcom.it)
Autorità per le Garanzie nelle Comunicazioni (AGCOM)
Telecom regulator. Its contact center answers questions and takes reports: 800.185060 from a landline, 081.750750 from a mobile or abroad, Monday to Friday 10:00-14:00.
🪜 Step by step
- Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
- Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
- Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
- End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Italy.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Does moving restart my minimum term?
Ask the provider in writing before you agree to anything new, and check the rules for Italy on this page.
What if the new home has no connection yet?
Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.
I am moving abroad. Can I end the contract?
Ask the provider and check your contract and the rules for Italy. Keep proof of your move.
📎 Sources
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