Phone & internetNO
Phone & internet · Norway
Checked 2026-10-14

📵 My phone or internet is down: do I get compensation in Norway?

The short answer

The telecom rules set no fixed compensation for outages. If you lose internet because of a fault on the provider's side, you can normally claim a price reduction for the time without service; repeated or long outages may let you end the contract.

When your line is down, your provider has to repair it. In some countries you get compensation if a fault is not fixed in time; what applies in Norway, and what it means for emergency calls, is below.

Official source: forbrukerradet.no · Checked 2026-10-14

📜 The rules in Norway

Compensation

No statutory amount. You can normally claim a price reduction for the period without service if the cause lies with the provider.

Emergency calls

Emergency numbers: 110 fire, 112 police, 113 medical. 112 also works across the EU/EEA. Deaf, hard-of-hearing and speech-impaired people can register for emergency SMS at nodsms.no.

The details

  • Your provider must warn you before planned outages for maintenance or upgrades and keep them as short as possible (ekomforskriften § 4-17). (lovdata.no)
  • To get damages you must, among other things, document a loss; distress and ordinary time spent do not give a right to damages. Your contract terms usually regulate this. (bkn.no)
  • 112 works even without coverage from your own operator, without a SIM card or credit, as long as any mobile network covers you. (nkom.no)
  • Even if your service is blocked for unpaid bills, you must still be able to call the emergency services (ekomloven § 4-11). (lovdata.no)

Brukerklagenemnda for elektronisk kommunikasjon (BKN)

Neutral, independent board for disputes between private customers and providers of phone, internet and TV services. Your complaint must first go to the provider.

📞 +47 22 13 32 20🔗 brukerklagenemnda.no
Official source: nkom.no · Checked 2026-10-14

Forbrukerrådet

Consumer council: explains your rights as a broadband or mobile customer and offers a standard complaint letter to send to your provider.

🔗 forbrukerradet.no
Official source: forbrukerradet.no · Checked 2026-10-14

🪜 Step by step

  1. Report the fault right awayCall or use the provider’s fault service, and note the date, time and reference number.
  2. Keep a recordWrite down how long the service is down and what you could not do.
  3. Ask for compensation or a refundIf the fault is not fixed in time, ask in writing for the compensation or price reduction that applies.
  4. Escalate if neededIf the provider refuses, complain in writing and then go to the dispute body.

📇 Who to contact

Brukerklagenemnda for elektronisk kommunikasjon (BKN)Neutral, independent board for disputes between private customers and providers of phone, internet and TV services. Your complaint must first go to the provider.📞 +47 22 13 32 20🔗 www.brukerklagenemnda.no
ForbrukerrådetConsumer council: explains your rights as a broadband or mobile customer and offers a standard complaint letter to send to your provider.🔗 www.forbrukerradet.no
Nasjonal kommunikasjonsmyndighet (Nkom)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 22 82 46 00🔗 nkom.no

❓ Questions

Can I still call emergency services during an outage?

Emergency calls from a mobile phone usually go through any available network. If your phone cannot connect, ask someone nearby to call.

Is a short outage compensated?

Usually only longer faults or missed repair appointments are. The rule for Norway, if there is one, is on this page.

What if the faults keep coming back?

Repeated faults can give you the right to a lower price or to end the contract. Ask the regulator or the dispute body.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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