Phone & internetNO
Phone & internet · Norway
Checked 2026-10-14

🐢 My internet is slower than promised: what can I do in Norway?

The short answer

You should get the speed you were promised. If the speed over time stays well below what the provider stated, you can claim a price reduction or end the contract. Problems caused by your own equipment do not give you that right.

Your contract states the speeds your provider promises. If the real speed falls clearly and repeatedly below them, you may be able to pay less or end the contract. A measurement with the official tool, where there is one, is the strongest proof.

Official source: forbrukerradet.no · Checked 2026-10-14

📜 The rules in Norway

What you can do

Complain in writing to your provider and ask for a price reduction or to end the contract. If it refuses or does not answer within two weeks, take the case to BKN.

The details

  • Before you sign, an internet provider must give you the speed information required by the EU Open Internet Regulation, which applies as Norwegian regulation (ekomforskriften §§ 1-11 and 4-2). (lovdata.no)
  • When you complain to BKN about speed, attach your written complaint to the provider, its answer and results of speed tests made over a cable. (bkn.no)
  • Under EU rules, a significant, continuous or regularly recurring gap between actual and stated speed counts as non-conformity when shown by a monitoring mechanism certified by the regulator (Regulation 2015/2120, art. 4(4)). (berec.europa.eu)

Nasjonal kommunikasjonsmyndighet (Nkom)

Runs its own speed test, Nettfart.no, where you can check the quality of your broadband.

📞 22 82 46 00🔗 nkom.no
Official source: nkom.no · Checked 2026-10-14

Brukerklagenemnda for elektronisk kommunikasjon (BKN)

Neutral, independent board for disputes between private customers and providers of phone, internet and TV services. Your complaint must first go to the provider.

📞 +47 22 13 32 20🔗 brukerklagenemnda.no
Official source: nkom.no · Checked 2026-10-14

Official speed test official

Nettfart

Nkom's own speed test. No official page says a result counts as binding proof or that Nettfart is a certified monitoring tool. Keep several results: BKN asks for wired speed tests when you complain about speed.

🔗 nettfart.no
Official source: nkom.no · Checked 2026-10-14

🪜 Step by step

  1. Find the promised speedsYour contract summary lists the speeds, often as a maximum, a normally available and a minimum speed.
  2. Measure properlyUse a cable instead of Wi‑Fi, close other devices and measure several times on different days, with the official tool if there is one.
  3. Report it to the providerSend the results, ask for the problem to be fixed and keep a copy of everything you send and receive.
  4. Use your rightsIf nothing improves, ask for a lower price or to end the contract, and go to the dispute body if the provider refuses.

📇 Who to contact

Nasjonal kommunikasjonsmyndighet (Nkom)Runs its own speed test, Nettfart.no, where you can check the quality of your broadband.📞 22 82 46 00🔗 nkom.no
Brukerklagenemnda for elektronisk kommunikasjon (BKN)Neutral, independent board for disputes between private customers and providers of phone, internet and TV services. Your complaint must first go to the provider.📞 +47 22 13 32 20🔗 www.brukerklagenemnda.no
Nettfart officialMeasures the speed of your internet connectionWhen your connection is slower than your contract says🔗 nettfart.no

Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.

❓ Questions

Does a quick speed test in an app count?

It helps you spot a problem. As proof, a measurement made the way the regulator or your contract describes carries much more weight.

Does this apply to mobile internet too?

Mobile speeds change with place and network load, and the rules for mobile are often different. See the rules for Norway on this page.

Is slow Wi‑Fi the provider’s fault?

Not always. Walls, distance and old devices slow Wi‑Fi down. Measure with a cable first.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

📶Phone or internet contract · Who do I contact?→☎️Unwanted sales calls · Who do I contact?→📵Outage & compensation→📅Minimum term & notice→⚖️Free dispute resolution→🔄Switching provider→📲Keep your number→

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