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Electricity & gas · Poland
Checked 2026-09-30

🌡️ District heating, heating oil or bottled gas in Poland: what are my rights?

The short answer

Not every home is on the gas grid. District heating, heating oil and LPG have their own rules, and often a different body handles complaints.

📜 The rules in Poland

Heating without the gas grid

District heating prices of licensed heat companies are set in tariffs approved by the President of URE (except the part for small heat sources up to 5 MW meeting legal conditions). Your heat supplier must answer written complaints within 14 days, or 30 days if investigation is needed.

  • Complaint deadlines of heat companies (12 hours by phone, 14 or 30 days in writing) are listed in URE's consumer FAQ. (ure.gov.pl)
  • The President of URE decides disputes about a refused supply or connection contract and about an unjustified stop of supply, at the request of a party. (api.sejm.gov.pl)
Official source: api.sejm.gov.pl · Checked 2026-09-30

🪜 Step by step

  1. Know what heats your homeDistrict heating from a network, oil or LPG from a tank, or bottled gas. The rules differ for each.
  2. Check the rules for PolandSee below who supervises heat and fuel suppliers and what they must tell you about prices.
  3. Complain in writing firstWrite to the heat or fuel supplier with your bill and what you want changed. Keep a copy.
  4. Escalate to the right bodyIf that does not help, go to the body named below.

📇 Who to contact

Federacja KonsumentówIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.federacja-konsumentow.org.pl

❓ Questions

Can I leave district heating?

That depends on the network and the rules in Poland. Contracts are often long; check the notice terms.

Are heating oil prices regulated?

Usually not; you compare offers. Where there is an official price or cap, it is shown on this page.

Who checks the safety of LPG tanks and bottles?

The supplier and the installer have safety duties. If you smell gas, leave at once and call the emergency number from outside.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔑Energy costs for tenants→🏠Heat pump and insulation grants→🤝Help with energy costs→🔄Switching supplier→📈Price increase→

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