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Electricity & gas · Poland
Checked 2026-09-27

📟 Smart meter in Poland: do I have to accept one?

The short answer

A smart meter sends readings automatically, so your bill is based on real use. Whether you can refuse one differs per country.

📜 The rules in Poland

Smart meter

Grid operators must install remote-reading meters for at least 80% of households by 31 Dec 2028. The operator pays for the meter and installation.

Official source: ure.gov.pl · Checked 2026-09-27

🪜 Step by step

  1. Check the letterWho installs it, the grid operator or the supplier, and when?
  2. Know your rightsSee below what the rules in Poland are on the rollout and on refusing.
  3. Protect your dataAsk what data is collected and how often. You can usually see your own use online.
  4. Report problemsIf the meter seems wrong, ask the grid operator for a meter test.

📇 Who to contact

PGE Dystrybucja — eastern and central PolandRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 991🔗 pgedystrybucja.pl/wylaczenia/zglaszanie-awarii
TAURON Dystrybucja — southern PolandRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 991🔗 www.tauron-dystrybucja.pl/wylaczenia/zglos-awarie
Enea Operator — western PolandRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 991🔗 www.operator.enea.pl/uslugidystrybucyjne/wylaczeniaiawarie
Energa-Operator — northern PolandRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 991🔗 energa-operator.pl/kontakt/zglaszanie-awarii
Urząd Regulacji Energetyki (URE)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 22 244 26 36🔗 www.ure.gov.pl
Federacja KonsumentówIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.federacja-konsumentow.org.pl

❓ Questions

Does a smart meter cost extra?

The costs are usually part of the network charges. Some countries charge people who refuse.

Is my data safe?

Meter data is protected by data-protection law, and you decide who else may see detailed data.

What if the readings look wrong?

Ask the grid operator to check the meter.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

More help in Poland

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