Moving house: phone and internet contract in Finland

The short answer

An open-ended contract can be cancelled at any time and ends two weeks later. A fixed-term contract can be ended early only for a special reason; KKV names moving abroad or to an area where the same service cannot be used.

When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Finland are below.

Official source: kkv.fi · Checked 2026-10-14

📜 The rules in Finland

The details

The same can apply if your housing company has signed a building-wide broadband deal and you no longer need your own subscription. The operator may then bill you only until the contract ends. (kkv.fi)
You can keep your fixed-line number when you move within the same telephone area. (traficom.fi)
A fibre contract does not end automatically when you sell your property. You pay until it ends or is transferred to the new owner; agree on the transfer with the buyer and ask the company how it is done. (kkv.fi)
The right to a basic phone subscription and 5 Mbit/s broadband applies to permanent homes, not to holiday homes. (traficom.fi)

Kilpailu- ja kuluttajavirasto (KKV) – kuluttajaneuvonta

Advice and help in a dispute if your written complaint to the operator brings no result. Phone service usually Monday to Wednesday 10–12 and Thursday 12–14, or use the online form.

📞 09 5110 1200 🔗 kkv.fi

Official source: kkv.fi · Checked 2026-10-14

🪜 Step by step

Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Finland.

📇 Who to contact

Kilpailu- ja kuluttajavirasto (KKV) – kuluttajaneuvontaAdvice and help in a dispute if your written complaint to the operator brings no result. Phone service usually Monday to Wednesday 10–12 and Thursday 12–14, or use the online form.📞 09 5110 1200 🔗 www.kkv.fi/kuluttaja-asiat/kuluttajaneuvonta

Liikenne- ja viestintävirasto TraficomSupervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 029 5345 610 🔗 www.traficom.fi/fi/puhelin-ja-laajakaista/puhelimen-ja-laajakaistan-kayttajalle

KuluttajaliittoIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.kuluttajaliitto.fi

❓ Questions

Does moving restart my minimum term?

Ask the provider in writing before you agree to anything new, and check the rules for Finland on this page.

What if the new home has no connection yet?

Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.

I am moving abroad. Can I end the contract?

Ask the provider and check your contract and the rules for Finland. Keep proof of your move.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

More help in Finland

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Finland that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 430,000 scam dossiers.

📦 I am moving house: what happens to my internet contract in Finland?