How do I switch my phone or internet provider in Italy?
In Italy the new provider runs the switch: you sign up with it and your old contract ends automatically once the transfer is complete. The interruption of service during the switch may not exceed one working day.
Switching is mostly paperwork: the network stays where it is, only the company that provides your service changes. Who arranges the switch and how long the service may be down depends on the rules in Italy.
📜 The rules in Italy
The details
- Give the new provider your migration code (codice di migrazione utente, CMU). It is printed on your bill, and your current provider's customer service can also give it to you. (agcom.it)
- Until the new provider activates its service, the old one must keep your phone and internet running on the same economic and technical terms. (agcom.it)
- Closing or transferring your line may cost at most the average monthly fee you paid, or the provider's actual costs if lower (AGCOM guidelines 487/18/CONS). (agcom.it)
- If the switch is late, AGCOM's compensation rules set 1.50 euro for each day of delay, paid by the provider responsible. (agcom.it)
Autorità per le Garanzie nelle Comunicazioni (AGCOM)
Telecom regulator. Its contact center answers questions and takes reports: 800.185060 from a landline, 081.750750 from a mobile or abroad, Monday to Friday 10:00-14:00.
Compare offers
We found no official, state-run price comparison for phone and internet in Italy.
🪜 Step by step
- Check your current contractFind the end of the minimum term, the notice period and any exit fee. They are in your contract summary or online account.
- Compare offersLook at the total cost over the whole term: set-up fees, equipment, and the price after any discount period ends.
- Sign with the new providerSay whether you want to keep your number. Ask the new provider whether it arranges the switch and the end of your old contract.
- Return equipment and check the final billSend back rented equipment if you are asked to, keep proof of it, and check that the old provider stops charging you.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Will I be without phone or internet when I switch?
There can be a short break on the switching day. Ask both providers for the planned date, and see the rules for Italy on this page.
Can I switch before my contract ends?
Yes, but while the minimum term is still running you may have to pay an exit fee or the remaining monthly charges. Check your contract summary first.
Do I have to cancel the old contract myself?
That depends on the service and the rules in Italy. Ask the new provider and keep written confirmation of the end date.
📎 Sources
🧭 Is this still correct?
We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.
⚠️ Readers report that something here may have changed — we are checking it.
✅ Thank you — this keeps the page up to date for everyone.