I can’t pay my energy bill in Cyprus. Can they cut me off?

The short answer

A cut-off is the last step, not the first. There are rules on notice and protection, and help if your income is low.

📜 The rules in Cyprus

Protection against cut-off

Before a planned disconnection, household customers must be informed well in advance about alternatives, such as payment plans, prepayment systems, debt advice, energy audits or a temporary postponement, at no extra charge.

Official source: cera.org.cy · Checked 2026-09-27

Help if money is tight

EAC's Special Household Tariff (code 08) is for specific categories of vulnerable consumers: recipients of public assistance or guaranteed minimum income, families with three or more children on child benefit, low-income pensioners, single-parent families and people with certain disabilities or serious illnesses. You must be a Cypriot, EU or EEA citizen (or have equal rights) legally resident in the government-controlled areas; apply through the EAC portal or at an EAC customer service centre. Its extra cost is covered by the public service obligation (ΥΔΩ) charge on all bills.

Ειδική Οικιακή Διατίμηση για Συγκεκριμένες Κατηγορίες Ευάλωτων Καταναλωτών (Κωδικός 08) 🔗 pilot.eac.com.cy

Official source: pilot.eac.com.cy · Checked 2026-09-27

🪜 Step by step

Act before the deadlineContact the supplier as soon as you know you cannot pay and ask for a payment plan. Put it in writing.
Check the protection rulesSee below what notice the supplier must give and when a cut-off is not allowed in Cyprus.
Ask for supportCheck the support scheme below and contact free debt or energy advice.
Answer every letterKeep copies. If a cut-off is announced wrongly, complain straight away to the supplier and the dispute body.

📇 Who to contact

Ειδική Οικιακή Διατίμηση για Συγκεκριμένες Κατηγορίες Ευάλωτων Καταναλωτών (Κωδικός 08)Discount or support scheme for energy costsIf you have a low income or receive benefits🔗 pilot.eac.com.cy/supply/for-the-house/applications/apply-for-special-tariff-vulnerable-code-08

ΡΑΕΚ - Υποβολή ΠαραπόνουSettles disputes with energy companiesWhen the company has not solved your complaint🔗 www.cera.org.cy/el-gr/forma-paraponon

ΡΑΕΚ - Ρυθμιστική Αρχή Ενέργειας Κύπρου (CERA)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 00357 22 666363 🔗 www.cera.org.cy/el-gr/katanalotes

❓ Questions

Can they cut me off without warning?

No, written notice is required. The exact period for Cyprus is on this page.

Is there winter protection?

Some countries have it. The rules for Cyprus are shown on this page.

Does a payment plan stop a cut-off?

A payment plan you keep to generally prevents a cut-off. Get it confirmed in writing.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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💸 I can’t pay my energy bill in Cyprus. Can they cut me off?