New or bigger grid connection in Greece: how long may it take and who do I complain to?
A new home, a heat pump, a charging point or solar panels can need a new or bigger connection. The grid operator does this work, and many countries set deadlines and rules on costs.
📜 The rules in Greece
Grid connection
For a new electricity connection you apply to HEDNO and pay the application fee. HEDNO sends a connection offer, you sign the contract and pay, then it installs the meter. HEDNO must complete it within 4 to 60 working days, depending on the works needed.
- For natural gas, the network operator must answer your request within 21 working days. The connection offer is valid for 30 days, and the meter must be installed within 60 calendar days after you sign the connection agreement. (raaey.gr)
🪜 Step by step
- Apply to the grid operatorApply to the grid operator for your address, not your supplier. Say what you want to connect and the capacity you need.
- Ask for a quote and a dateThe grid operator should tell you the cost and when the work will be done. See the rules for Greece below.
- Keep track of deadlinesWrite down the dates. If a deadline is missed, ask why in writing.
- Complain if it goes wrongComplain to the grid operator first, then to the body named below.
📇 Who to contact
❓ Questions
Who pays for the connection?
Usually the customer pays a connection charge set by the grid operator or the regulator.
Why does my grid operator refuse or delay?
Sometimes the local grid is full. Ask for the reason and the expected date in writing.
Do I need a new connection for solar panels?
Often not for small systems, but you usually have to register them with the grid operator.
📎 Sources
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