Moving house: phone and internet contract in Iceland

The short answer

If you move within Iceland, you can keep your landline number anywhere in the country. Connecting it at the new address should take at most five working days from your request, if a line is in place and free, or later if you ask.

When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Iceland are below.

Official source: island.is · Checked 2026-10-14

📜 The rules in Iceland

The details

The Act gives no special right to end a contract because you move. Once the binding period of at most six months has passed, you can cancel with one month's notice. (island.is)
If moving your service to the new address leaves you without it for more than one working day, you are entitled to compensation for each day, even if you keep the same provider. (island.is)
If the provider's technician does not arrive within two hours of the agreed installation time and no delay was announced, you can claim compensation. (island.is)

Fjarskiptastofa

Iceland's telecom regulator. It takes complaints from consumers who think a provider breaks its duties under the telecom rules, tries to settle the dispute quickly and otherwise decides it.

📞 +354 510 1500 🔗 fjarskiptastofa.is

Official source: island.is · Checked 2026-10-14

🪜 Step by step

Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Iceland.

📇 Who to contact

FjarskiptastofaIceland's telecom regulator. It takes complaints from consumers who think a provider breaks its duties under the telecom rules, tries to settle the dispute quickly and otherwise decides it.📞 +354 510 1500 🔗 www.fjarskiptastofa.is

NeytendasamtökinIndependent advice for consumersFor advice, template letters and a second opinion🔗 ns.is

❓ Questions

Does moving restart my minimum term?

Ask the provider in writing before you agree to anything new, and check the rules for Iceland on this page.

What if the new home has no connection yet?

Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.

I am moving abroad. Can I end the contract?

Ask the provider and check your contract and the rules for Iceland. Keep proof of your move.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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📦 I am moving house: what happens to my internet contract in Iceland?