Phone & internetIS
Phone & internet · Iceland
Checked 2026-10-14

🤝 Is there a social tariff or cheaper phone and internet for people on a low income in Iceland?

The short answer

There is no special low-income telecom tariff. In June 2025 Fjarskiptastofa compared prices with the other Nordic countries, found universal-service prices affordable for low-income consumers and saw no reason to designate a provider to secure affordable access.

Some countries have a social tariff or other support so that people on a low income can afford a phone and internet connection, and many guarantee a basic connection. What exists in Iceland is below.

Official source: fjarskiptastofa.is · Checked 2026-10-14

📜 The rules in Iceland

The scheme

Alþjónusta (universal service)

Who qualifies

Consumers with a legal domicile or residence registered with Registers Iceland (Þjóðskrá Íslands), and micro-enterprises at places where they operate all year.

The details

  • Consumers have a right to usable internet and phone service at an affordable price at their registered home or residence, by any technology. You may ask for the connection to be limited to phone service. (island.is)
  • The right is not absolute and can be limited by cost or geography. Disputes about a refusal of service go to Fjarskiptastofa for a decision. (island.is)
  • Usable internet must at least support e-mail, search, online learning, news, shopping, job seeking, online banking, e-government, social media and standard-quality voice and video calls. (island.is)

Fjarskiptastofa

Iceland's telecom regulator. It takes complaints from consumers who think a provider breaks its duties under the telecom rules, tries to settle the dispute quickly and otherwise decides it.

📞 +354 510 1500🔗 fjarskiptastofa.is
Official source: island.is · Checked 2026-10-14

Neyðarlínan ohf.

Designated by Fjarskiptastofa in 2024 (decision 6/2024) as universal service provider of connections for places that lack adequate mobile coverage when the copper network closes.

🔗 112.is
Official source: fjarskiptastofa.is · Checked 2026-10-14

🪜 Step by step

  1. See what existsThe schemes and rights in Iceland are listed on this page, with who qualifies.
  2. Check whether you qualifySupport is often linked to benefits, age, disability or income. Have proof ready.
  3. Apply or ask your providerSome schemes need an application; others are offered through the providers.
  4. Look for cheaper plansBasic plans, prepaid SIMs and mobile internet can cost less than a full package.

📇 Who to contact

FjarskiptastofaIceland's telecom regulator. It takes complaints from consumers who think a provider breaks its duties under the telecom rules, tries to settle the dispute quickly and otherwise decides it.📞 +354 510 1500🔗 www.fjarskiptastofa.is
Neyðarlínan ohf.Designated by Fjarskiptastofa in 2024 (decision 6/2024) as universal service provider of connections for places that lack adequate mobile coverage when the copper network closes.🔗 www.112.is
NeytendasamtökinIndependent advice for consumersFor advice, template letters and a second opinion🔗 ns.is

❓ Questions

Is there a right to a basic internet connection?

Many countries guarantee a basic connection at an affordable price. The rule for Iceland, if there is one, is on this page.

Do I have to apply?

Usually yes. The details for Iceland are on this page.

Can I get help with a debt to my provider?

Ask the provider for a payment plan, and contact free debt advice before your line is cut off.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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