Phone & internetIS
Phone & internet · Iceland
Checked 2026-10-14

📝 What must I get before I sign a phone or internet contract in Iceland, and can I change my mind?

The short answer

Before you are bound, the provider must give you clear information and a contract summary, which form part of the contract. The summary covers the provider's contact details, main service features, prices, contract length, renewal and cancellation, and how disputes are resolved.

Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Iceland are below.

Official source: island.is · Checked 2026-10-14

📜 The rules in Iceland

The details

  • For a contract made at a distance, for example online or by phone, or away from business premises, you have 14 days to withdraw without giving a reason. For services the period starts when the contract is made. (island.is)
  • If the seller did not tell you about your right of withdrawal, the period is extended by up to 12 months. (island.is)
  • You are entitled to itemised bills for your phone use, and universal service users get them free of charge. (island.is)

Fjarskiptastofa

Iceland's telecom regulator. It takes complaints from consumers who think a provider breaks its duties under the telecom rules, tries to settle the dispute quickly and otherwise decides it.

📞 +354 510 1500🔗 fjarskiptastofa.is
Official source: island.is · Checked 2026-10-14

🪜 Step by step

  1. Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
  2. Keep everythingSave the summary, the contract and the offer you were shown, with the date.
  3. Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
  4. Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.

📇 Who to contact

FjarskiptastofaIceland's telecom regulator. It takes complaints from consumers who think a provider breaks its duties under the telecom rules, tries to settle the dispute quickly and otherwise decides it.📞 +354 510 1500🔗 www.fjarskiptastofa.is
NeytendasamtökinIndependent advice for consumersFor advice, template letters and a second opinion🔗 ns.is

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❓ Questions

Does the cooling-off period apply to a contract signed in a shop?

Usually not: it normally covers contracts made online, by phone or away from the shop.

Do I pay for days I already used?

If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.

What if I never got a contract summary?

Tell the provider in writing and ask the regulator what this means for your contract in Iceland.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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