My energy bill is wrong or far too high in Norway. What now?

The short answer

Most bill problems come from estimated meter readings, a wrong meter number or a changed advance payment. You have the right to a correct bill based on your real use.

📜 The rules in Norway

What to do first

First complain in writing to your supplier or grid company. If you cannot agree, file with Elklagenemnda within one year of your first written complaint. Pure price disputes are not handled.

Elklagenemnda · free 📞 23 08 84 70 🔗 elklagenemnda.no

Official source: elklagenemnda.no · Checked 2026-09-27

Protection against cut-off

Only the grid company can cut supply, and only for substantial non-payment. It must try to contact you and send a written notice giving four weeks to pay. No cut-off if it endangers life or health, or if social services take over the debt.

Official source: forbrukertilsynet.no · Checked 2026-09-27

🪜 Step by step

Read your meter nowTake a dated photo of the meter and compare it with the reading on the bill.
Check the detailsMeter number, address, period, price per unit and advance payments. One wrong digit can explain a huge bill.
Complain in writingSend the supplier your reading and photo and ask for a corrected bill. If you can, pay the part you do not dispute.
EscalateIf the supplier does not fix it in time, go to the dispute body below.

📇 Who to contact

ElklagenemndaSettles disputes with energy companiesWhen the company has not solved your complaint📞 23 08 84 70 🔗 www.elklagenemnda.no

Reguleringsmyndigheten for energi (RME), part of NVESupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 22 95 90 00 🔗 www.nve.no/reguleringsmyndigheten

ForbrukerrådetIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.forbrukerradet.no

❓ Questions

Should I pay a bill I dispute?

If you can, pay the part you agree with and dispute the rest in writing. That protects you best.

Can the supplier estimate my use?

Yes, if no reading was available. You can always send a real reading and ask for a correction.

How far back can they bill me?

The limits differ per country. Ask the energy regulator if you get a large back-bill.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🧾 My energy bill is wrong or far too high in Norway. What now?