Moving house in Croatia: what do I do about electricity and gas?

The short answer

Moving is a common moment for billing mistakes. Read the meters on both days and tell your supplier in time.

📜 The rules in Croatia

The market

You can choose any electricity supplier; HEP Elektra provides the regulated universal service. For gas you can take a market offer or stay on the public service supply in your area at a HERA-set price. HERA is consulting on a new gas model and price deregulation from 1 October 2027.

Official source: hera.hr · Checked 2026-09-27

Switching supplier

Switching electricity supplier is free and must be completed within three weeks of your request. Your new supplier arranges it. Your old supplier sends a final bill within six weeks.

Official source: narodne-novine.nn.hr · Checked 2026-09-27

🪜 Step by step

Tell your supplier in advanceGive the moving date and your new address, and ask whether your contract can move with you.
Read the metersTake dated photos of all meters on the day you leave and the day you arrive.
Check the new homeFind out which grid operator serves the new address and whether the supply is connected.
Check your final billCompare the final bill with your photos. Any credit must be refunded.

📇 Who to contact

Alat za usporedbu cijena električne energije (HROTE); za plin: Alat za usporedbu cijena plina (HERA, cijeneplina.hera.hr) officialCompare electricity and gas offersBefore you switch, or when your price goes up🔗 www.hrote.hr/alat-za-usporedbu

HEP - Operator distribucijskog sustava d.o.o. (HEP ODS) — Croatia, 21 distribution areas (elektre)Runs the local grid, meters and connectionsPower cut, meter problem, new connection🔗 www.hep.hr/ods

Hrvatska energetska regulatorna agencija (HERA)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +385 1 6323-777 🔗 www.hera.hr

❓ Questions

Can I take my contract with me?

Often yes, within the same country. Otherwise moving usually lets you end it.

What if the supply is off at the new home?

Contact a supplier or the grid operator to have it connected.

Who pays for energy between tenants?

The person on the contract pays until the move is reported. That is why the meter reading matters.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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📦 Moving house in Croatia: what do I do about electricity and gas?