Phone & internetSK
Phone & internet · Slovakia
Checked 2026-10-14

📡 Can I use my own router or modem instead of the provider’s in Slovakia?

The short answer

Under the EU Open Internet Regulation you have the right to use terminal equipment of your choice with your internet access service. RÚ supervises compliance with net neutrality in Slovakia.

Many people prefer their own router. Whether your provider must let you connect it, and which details it must give you to set it up, depends on the rules in Slovakia.

Official source: teleoff.gov.sk · Checked 2026-10-14

📜 The rules in Slovakia

The details

  • Providers must send RÚ the technical specifications of the network interfaces to which terminal equipment connects at least 15 days before putting them into service, and RÚ publishes them. (static.slov-lex.sk)
  • An instalment contract that only pays for building your physical connection may run beyond 24 months, but it may not cover a phone, router or modem. (static.slov-lex.sk)
  • If you switch internet provider and a new device is needed, the new provider or network operator delivers and activates it; if possible, it can be set up remotely. (static.slov-lex.sk)
  • RÚ's dispute resolution covers services, not goods such as mobile phones or modems. (teleoff.gov.sk)

Úrad pre reguláciu elektronických komunikácií a poštových služieb (RÚ)

Slovakia's regulator for phone, internet and post. It supervises providers, runs the official price comparator and the certified Merač Internetu speed test.

📞 0917 665 665🔗 teleoff.gov.sk
Official source: teleoff.gov.sk · Checked 2026-10-14

🪜 Step by step

  1. Check that it fits your lineMake sure the router supports your type of connection: fibre, cable, DSL or mobile.
  2. Ask for the access detailsYou need the login data and settings for the internet connection and, if you have one, for phone service over the internet.
  3. Keep or return the provider’s deviceAsk whether you must return a rented router, and whether you keep paying for it.
  4. If the provider refusesAsk for the refusal in writing and contact the regulator or the dispute body.

📇 Who to contact

Úrad pre reguláciu elektronických komunikácií a poštových služieb (RÚ)Slovakia's regulator for phone, internet and post. It supervises providers, runs the official price comparator and the certified Merač Internetu speed test.📞 0917 665 665🔗 www.teleoff.gov.sk
S.O.S. – Spoločnosť ochrany spotrebiteľov (Poprad)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.sospotrebitelov.sk

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❓ Questions

Will the provider still help me if something goes wrong?

Providers usually support the connection itself, not equipment you bought. Keep their device and settings so you can test with them.

Do I still pay for the provider’s router?

Check your contract. If the router is rented, ask whether you can stop paying when you use your own.

Will my own router make my internet faster?

It can improve your Wi‑Fi, but the speed of the line itself stays the same.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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