Phone & internetSK
Phone & internet · Slovakia
Checked 2026-10-14

🔄 How do I switch my phone or internet provider in Slovakia?

The short answer

When you switch internet provider, the new provider runs the process. Your old provider must keep serving you on the same terms until the new one starts, and any interruption may last at most one working day (§ 89 Act 452/2021).

Switching is mostly paperwork: the network stays where it is, only the company that provides your service changes. Who arranges the switch and how long the service may be down depends on the rules in Slovakia.

Official source: static.slov-lex.sk · Checked 2026-10-14

📜 The rules in Slovakia

The details

  • Your internet service has a unique identifier printed on your invoice, which goes into the switch request. All administrative and technical steps must be done within three working days of the old provider receiving the request, four if the service runs over another operator's network. (static.slov-lex.sk)
  • After receiving the request, the old provider must tell you by phone, SMS or e-mail the terms on which your contract ends, including any penalty for leaving during the commitment period (doba viazanosti). (static.slov-lex.sk)
  • For a late switch you get €10 per day, €20 per day after the sixth day, at most €150; for a switch against your will €30 per day, at most €300. Claim late-switch compensation from the new provider; it is paid within 60 days. (static.slov-lex.sk)
  • If your provider gave you an e-mail address on its own domain, on request it must forward your mail to a new address, or keep the mailbox accessible, for six months after the contract ends, where technically feasible (§ 92 Act 452/2021). (static.slov-lex.sk)
  • RÚ runs an official online comparator of phone and internet prices; providers must report every price change to RÚ by the 15th of the following month. (teleoff.gov.sk)

Úrad pre reguláciu elektronických komunikácií a poštových služieb (RÚ)

Slovakia's regulator for phone, internet and post. It supervises providers, runs the official price comparator and the certified Merač Internetu speed test.

📞 0917 665 665🔗 teleoff.gov.sk
Official source: teleoff.gov.sk · Checked 2026-10-14

Úrad pre reguláciu elektronických komunikácií a poštových služieb – alternatívne riešenie sporov (ARS)

Free dispute resolution between consumers and phone or internet providers about the quality and price of services, once your complaint and request for redress have failed.

📞 0905 203 587🔗 teleoff.gov.sk
Official source: teleoff.gov.sk · Checked 2026-10-14

Compare offers official

Porovnávač cien komunikačných služieb

🔗 porovnavac.teleoff.gov.sk
Official source: teleoff.gov.sk · Checked 2026-10-14

🪜 Step by step

  1. Check your current contractFind the end of the minimum term, the notice period and any exit fee. They are in your contract summary or online account.
  2. Compare offersLook at the total cost over the whole term: set-up fees, equipment, and the price after any discount period ends.
  3. Sign with the new providerSay whether you want to keep your number. Ask the new provider whether it arranges the switch and the end of your old contract.
  4. Return equipment and check the final billSend back rented equipment if you are asked to, keep proof of it, and check that the old provider stops charging you.

📇 Who to contact

Úrad pre reguláciu elektronických komunikácií a poštových služieb (RÚ)Slovakia's regulator for phone, internet and post. It supervises providers, runs the official price comparator and the certified Merač Internetu speed test.📞 0917 665 665🔗 www.teleoff.gov.sk
Úrad pre reguláciu elektronických komunikácií a poštových služieb – alternatívne riešenie sporov (ARS)Free dispute resolution between consumers and phone or internet providers about the quality and price of services, once your complaint and request for redress have failed.📞 0905 203 587🔗 www.teleoff.gov.sk/urad/odbory-oddelenia/kancelaria-predsedu/alternativne-riesenie-sporov
Porovnávač cien komunikačných služieb officialCompare phone and internet offersBefore you switch, or when your price goes up🔗 porovnavac.teleoff.gov.sk/sk/porovnavac-cien-komunikacnych-sluzieb
S.O.S. – Spoločnosť ochrany spotrebiteľov (Poprad)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.sospotrebitelov.sk

Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.

❓ Questions

Will I be without phone or internet when I switch?

There can be a short break on the switching day. Ask both providers for the planned date, and see the rules for Slovakia on this page.

Can I switch before my contract ends?

Yes, but while the minimum term is still running you may have to pay an exit fee or the remaining monthly charges. Check your contract summary first.

Do I have to cancel the old contract myself?

That depends on the service and the rules in Slovakia. Ask the new provider and keep written confirmation of the end date.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

✉️Write my letter: Leave a phone or internet contract · Complaints→📶Phone or internet contract · Who do I contact?→☎️Unwanted sales calls · Who do I contact?→📲Keep your number→📅Minimum term & notice→📝Contract summary & cooling-off→📈Price rise→🐢Slow internet→

More help in Slovakia

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Slovakia that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 430,000 scam dossiers.