Phone & internetSK
Phone & internet · Slovakia
Checked 2026-10-14

📝 What must I get before I sign a phone or internet contract in Slovakia, and can I change my mind?

The short answer

Before you sign, the provider must give you a free contract summary, also for distance contracts. If that is technically impossible, you get it right after, and the contract is valid only once you confirm your agreement after receiving it (§ 84 Act 452/2021).

Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Slovakia are below.

Official source: static.slov-lex.sk · Checked 2026-10-14

📜 The rules in Slovakia

The details

  • You can withdraw from a service contract made online, by phone or away from business premises within 14 days of signing, without giving a reason (§ 20 Act 108/2024). (static.slov-lex.sk)
  • If the contract was signed during an unsolicited visit or at a sales event, the withdrawal period is 30 days. (static.slov-lex.sk)
  • Pre-contract information must be clear and given on a durable medium. It becomes part of your contract, together with the general terms and price list. (static.slov-lex.sk)
  • The provider must give you the content of the concluded contract free of charge on a durable medium; this does not apply to prepaid services. (static.slov-lex.sk)
  • RÚ does not handle disputes or complaints about contracts made at a distance (for example by phone or online) or away from business premises under consumer protection law. (teleoff.gov.sk)

Slovenská obchodná inšpekcia (SOI)

Statutory ADR body that also resolves consumer disputes for which no other ADR body is competent (residual ADR body), except financial services.

🔗 soi.sk
Official source: soi.sk · Checked 2026-10-14

Úrad pre reguláciu elektronických komunikácií a poštových služieb (RÚ)

Slovakia's regulator for phone, internet and post. It supervises providers, runs the official price comparator and the certified Merač Internetu speed test.

📞 0917 665 665🔗 teleoff.gov.sk
Official source: teleoff.gov.sk · Checked 2026-10-14

🪜 Step by step

  1. Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
  2. Keep everythingSave the summary, the contract and the offer you were shown, with the date.
  3. Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
  4. Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.

📇 Who to contact

Slovenská obchodná inšpekcia (SOI)Statutory ADR body that also resolves consumer disputes for which no other ADR body is competent (residual ADR body), except financial services.🔗 www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov
Úrad pre reguláciu elektronických komunikácií a poštových služieb (RÚ)Slovakia's regulator for phone, internet and post. It supervises providers, runs the official price comparator and the certified Merač Internetu speed test.📞 0917 665 665🔗 www.teleoff.gov.sk
S.O.S. – Spoločnosť ochrany spotrebiteľov (Poprad)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.sospotrebitelov.sk

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❓ Questions

Does the cooling-off period apply to a contract signed in a shop?

Usually not: it normally covers contracts made online, by phone or away from the shop.

Do I pay for days I already used?

If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.

What if I never got a contract summary?

Tell the provider in writing and ask the regulator what this means for your contract in Slovakia.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

📶Phone or internet contract · Who do I contact?→☎️Unwanted sales calls · Who do I contact?→✉️Write my letter: Leave a phone or internet contract · Complaints→📅Minimum term & notice→🔄Switching provider→📈Price rise→📲Keep your number→🐢Slow internet→

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