My phone or internet provider will not solve my complaint: where can I go for free in Denmark?
Teleankenævnet is the approved consumer complaints board for phone and internet. File with its online form after the provider has rejected your written complaint. The fee is 175 kr., refunded if you win fully or partly; cases usually take 3–6 months.
If your provider does not solve your complaint, an independent body can look at it, usually free of charge for you. You normally have to complain to the provider first; how to file in Denmark is below.
📜 The rules in Denmark
The details
- Your claim must be about money: the board cannot just reprimand a provider. Complaints about the phone itself, as a product, go to the general consumer complaints system (forbrug.dk). (digst.dk)
- While the board handles your case, the provider must put the disputed amount on hold and may not cut you off for not paying it. Interest still runs. (teleanke.dk)
- The provider is bound by the decision unless it states within 30 days that it will not follow it. Otherwise the decision can be enforced through the bailiff's court (fogedretten). (teleanke.dk)
- Before that, the provider must decide on bill complaints within 3 months (6 in special cases). After a rejection it must keep the disputed amount on hold for 4 weeks and tell you how to appeal (§§ 16–17). (retsinformation.dk)
Teleankenævnet
Approved consumer complaints board for phone and internet. Online complaint form; phone line Tuesday to Friday 10.30–12. Proceedings are in Danish.
Digitaliseringsstyrelsen
Explains where to complain about bills, subscriptions, phones and SMS-charged services.
Free dispute resolution
Teleankenævnet · a fee may apply
What to do first: Complain in writing to your provider first and get its decision. If it has not answered within a reasonable time, typically up to three months, you can also go to Teleankenævnet.
Time limit: Teleankenævnet's statutes, in force since 1 February 2025, set no deadline for filing a complaint.
🪜 Step by step
- Complain to the provider firstWrite down what went wrong, what you want and by when. Keep the complaint reference.
- Wait for the answerGive the provider the time the rules allow. Keep all emails, letters and chat logs.
- File with the dispute bodyUse its online form or address, and attach your complaint and the provider’s answer.
- Decide on the outcomeCheck whether the result is binding. If it is not, you can usually still go to court.
📇 Who to contact
❓ Questions
Does it cost anything?
For consumers it is usually free. The details for Denmark are on this page.
Do I need a lawyer?
No. You can file yourself; the procedure is designed for consumers.
Does the provider have to take part?
That depends on the rules in Denmark. Check the dispute body’s own page, linked here.
📎 Sources
- teleanke.dk →
- digst.dk →
- teleanke.dk →
- teleanke.dk →
- retsinformation.dk →
- digst.dk →
- teleanke.dk →
- taenk.dk →
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